Troubleshooting 165
HDMI™ problems

HDMI™ problems

HDMI™ cables.

Ensure that HDMI™ cables with the ( ®) Logo are used, see
“Connecting an HDMI™ or DVI device to the HDMI™ input” on page
37.

Network problems

Cannot connect to the Internet.

Check the modem and its incoming cable/telephone connections, see
“Connecting to a home network” on page 44.
Conrmyourmodem’soperation.
Ensure that your IP address is set up correctly, see “IP Address Setup” on
page 118.

No network connection.

If using a wired network connection, check to ensure that the LAN cables
are connected properly, see “Connecting the TV to a home network with
an Internet connection - wired” on page 45.
Ensure that the modem and router power cords are plugged in and the
devices are operating properly.
Ensure that your IP address is set up correctly, see “IP Address Setup” on
page 118.
Check to ensure proper operation of other network connected devices.

Network Setup fails (Auto).

Check to ensure that the LAN cables are connected properly, see
“Connecting the TV to a home network with an Internet connection -
wired” on page 45.
DHCP is not enabled on the router, or no router is present. Refer to your
router’s documentation for instructions on enabling DHCP. If your router
does not support DHCP, you must manually set up the IP address.
Internet service is not available. Check your cable/DSL modem or contact
your ISP for Internet service issues.

Network Setup fails (Manual).

Ensure that the TV IP address is not the same as any other device on the
network.
❖Example: IP address 192.168.0.100 and IP address 192.168.0.101
are different addresses on the same network.
Make sure the TV IP address is on the same subnet as the networked