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Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem |
| Solution | |
TV will not turn on |
| • | Make sure the power cord is plugged in, and then press POWER. |
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| • | The remote control batteries may be dead. Replace the batteries. |
No picture, no sound |
| • | Check the antenna/cable connections. |
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| • Press INPUT on the remote control (or TV/VIDEO on the TV) to | |
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| check the main picture source. |
No sound, picture OK |
| • The sound may be muted. Press VOLUME. | |
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| • | The station may have broadcast difficulties. Try another channel. |
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| • Make sure the SPEAKERS function in the AUDIO menu is set | |
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| correctly. |
Poor sound, picture OK |
| • The station may have broadcast difficulties. Try another channel. | |
Poor picture, sound OK |
| • | Check the antenna connections. |
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| • | The station may have broadcast difficulties. Try another channel. |
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| • Adjust the PICTURE menu. | |
Poor reception of broadcast channels |
| • | The station may have broadcast difficulties. Try another channel. |
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| • | Check the antenna connections. |
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| • | If you are using a VCR, make sure the TV/VCR button is set |
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| correctly. |
Cannot receive above channel 13 |
| • | Make sure the TV/CABLE switch is set to the mode that |
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| corresponds with the signal source (cable company or antenna). |
A black box appears |
| • The closed caption feature may be set to one of the Text modes (T1, | |
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| T2, T3, or T4). Set closed captioning to OFF. |
Cannot select a certain channel |
| • The channel may be locked out with the CH LOCK feature, or | |
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| erased with the ADD/ERASE feature. |
Multiple images |
| • | The station may have broadcast difficulties. Try another channel. |
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| • | Antenna reception may be poor. Use a highly directional outdoor |
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| antenna. |
Poor color or no color |
| • | The station may have broadcast difficulties. Try another channel. |
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| • Adjust the TINT and/or COLOR in the PICTURE menu. | |
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| • The picture may suffer from color shading (caused by changing the | |
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| direction of the TV when it is on). Turn off the TV and allow it to |
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| cool for 30 minutes. |
No stereo or SAP sound from a |
| • | Make sure the MTS feature is set properly. |
known MTS broadcast |
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The remote control does not operate |
| • | Make sure the appropriate device mode is selected. |
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| • There may be an obstruction between the remote control and the | |
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| remote control sensor. Remove the obstruction and retry the remote |
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| control. |
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| • | The remote control batteries may be dead. Replace the batteries. |
Cannot access signal input sources |
| • The VIDEO LOCK feature may be on. Set it to OFF. | |
(VIDEO1, VIDEO2, VIDEO3, |
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ColorStream) and/or channels 3 and 4 |
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Introduction |
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Connecting | yourTV |
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Usingthe | RemoteControl |
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Settingup | yourTV |
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UsingtheTV’s | Features |
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Appendix |
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