Troubleshooting 165
Closed caption problems
If the program or video you have selected is not closed captioned, no
captions appear on the screen.
If text is not available, a black rectangle may appear. If this happens, turn
off the closed caption feature, see “Using closed captions” on page 71.
A closed caption signal may not display correctly under the following
circumstances:
❖The recording is dubbed
❖The signal reception is weak
❖The signal reception is nonstandard
For additional information, see “Using closed captions” on page 71.
Rating blocking (V-Chip) problems

Forgotten PIN code.

When the PIN code screen appears, press the INFO button 4 times within
approximately 5 seconds. The old PIN code is cleared, see “Forgotten
PIN code” on page 74.
The V-Chip feature is available for U.S. V-Chip systems only, see “Using
parental controls” on page 75.
HDMI® CEC Control operation
HDMI® CEC Control feature is available for Toshiba HDMI® CEC
compatible devices.

HDMI® cables.

Ensure that HDMI® cables with the (
®
) Logo are used.

The HDMI® CEC operation is not working correctly.

When the connected HDMI® CEC device does not work correctly after
you have changed the device’s settings, turn off the TV and unplug the
power cord. After approximately one minute, plug the power cord in and
turn on the TV. You may also try using a different HDMI® cable.
If several devices are connected, the HDMI® CEC Control feature may
not operate properly. Make sure the CEC function is set to On in the TV
settings and that the controlling device(s) support CEC.
Read the instruction manual of the connected HDMI® CEC device.
Closed caption problems