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Toshiba 6530C „The scanned data cannot be saved in the specified location, Scanning Problems

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3 TROUBLESHOOTING

Scanning Problems

This section describes troubleshooting for using scan data.

The scanned data cannot be saved in the specified location

Problem Description

I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the data is not saved in the specified location.

Corrective Action

Check the following points:

[SCAN TO SMB]

yThe network path to the folder where you want to store the scanned data is correctly specified.

yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

yThe option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.

[SCAN TO FTP]

yThe path to the folder in the FTP server where you want to store the scanned data is correctly specified.

yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

yThe FTP server is operating properly.

yThe option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.

[SCAN TO MAILBOX]

yThe mailbox name specified in the [MAILBOX NAME] box is correct.

To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.

46 Scanning Problems

Contents

Page Page „How to read this manual ‰Symbols in this manual ‰Screens ‰Trademarks Page CONTENTS Chapter RESTRICTIONS Chapter 2 GA-1211/GA-1310SPECIFIC FUNCTIONS TROUBLESHOOTING Page Software Included in the e-STUDIOClient Utilities CD-ROM „COPY „SCAN „PRINT „FAX „USER FUNCTIONS ‰USER menu in USER FUNCTIONS ‰ADMIN menu in USER FUNCTIONS „JOB STATUS „INTERRUPT „Launching TopAccess „TopAccess top page „Registering from TopAccess ‰Registering private templates ‰Setting up mailboxes „Setting up from TopAccess ‰Setup page ‰Setting up Network settings Setting up SNMP Network Service Setting up Security Service ‰Setting up Print Service settings „Maintaining from TopAccess ‰Registering public templates ‰Registering Fax and Internet Fax received forward Software Included in the e-STUDIOClient Utilities CD-ROM Page „Turning power off (Shutdown) „MENU ‰Scan to USB Scanning to USB 1 Place the original(s) 2 On the control panel, press the [SCAN] button to enter the SCAN menu 3 Press [USB] To store the scan in the USB storage device, connect Page 6 Press [SCAN] ‰Scan to SMB/FTP/OTHER 4 Continue the operation as required 5 Specify the following items as required and press [OK] 6 Specify the following items as required and press [OK] 7 Specify the following item as required and press [OK] 8 Specify the following items as required and press [OK] 9 When the SMB/FTP/OTHER menu reappears, press [OK] 10 Press [SCAN] 12 Check whether the scanned data is stored in the specified location Regarding restrictions on Scan to SMB/FTP/OTHER ‰Setting the TCP/IP protocol (IPv4) ‰Setting the HTTP network service 3 Specify the following items as required and press [OK] 4 Continue to another network setting if required, then press [APPLY NOW] „Launching TopAccess from the WebTools home page „Registering or editing GA-1211/GA-1310specific private templates Page 6 Click [Edit] to define or edit the template properties 7 Select the [SMB/FTP/OTHER] check box and click [Select Agent] After configuring the desired template properties, click [Save] ‰Panel Setting (Private template) ‰SMB/FTP/OTHER Setting (Private template) Page ‰Scan Setting (Private template) Page „Registering or editing GA-1211/GA-1310specific public templates „Notice on the department management/user authentication Page Page „The scanned data cannot be saved in the specified location „Error codes on print jobs Page INDEX Page Page MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Operator's Manual Series with GA-1211 Series with GA-1310