Satellite A500/A500D

DVD Super Multi drive

For further information, please refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access a

Make sure the drive’s disc tray is securely closed -

CD/DVD in the drive

press it gently into the computer until it clicks into

 

place.

 

 

 

 

Open the drive’s disc tray and ensure the CD or

 

DVD is properly seated - it should lie flat with the

 

label facing upwards.

 

 

 

A foreign object in the drive’s disc slot could

 

block laser light from reading the CD or DVD -

 

remove any foreign objects or obstructions that

 

may be present.

 

 

 

Check whether the CD or DVD is dirty - if it is,

 

wipe it with a clean cloth lightly dipped in water or

 

a neutral cleaner. Please refer to the Media care

 

section in Chapter 4, for further details on

 

cleaning the media.

 

 

Some CD/DVD/DVDs

The computer’s software or hardware

run correctly, but others

configuration may be causing a problem. Ensure

do not

that these configurations match the requirements

 

of the CD/DVD media (refer to the CD’s or DVD’s

 

documentation if available).

 

 

 

Check the type of CD or DVD media that you are

 

using - the drive supports the following:

 

DVD:

DVD-ROM, DVD-Video

 

CD:

CD-DA, CD-Text, Photo CD™ (single/

 

 

multi-session), CD-ROM Mode 1,

Mode 2, CD-ROM XA Mode 2 (Form1,

Form2), Enhanced CD (CD-EXTRA),

Addressing Method 2

User’s Manual

9-11