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Toshiba A500, A500D Where to write, booklet or visit www.toshiba-europe.com on the internet

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Satellite A500/A500D

Where to write

If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the location listed in the enclosed warranty

booklet or visit www.toshiba-europe.comon the internet.

User’s Manual

9-27

Contents

Satellite A500/A500D Copyright Disclaimer Trademarks Macrovision License of Notice EU Conformity Statement CE compliance ■Only CE marked options should be connected / implemented ■Only best shielded cables should be connected Working environment For example, the following environments are not approved: Important Safety Information for Computers with TV tuner Modem warning notice Following information is only for EU-memberstates: ENERGY STAR® Program Visit for more information regarding the ENERGY STAR Program Disposing of the computer and the computer’s batteries REACH - Compliance Statement Following information is only for Turkey: GOST Optical disc drive standards Panasonic UJ890AD/UJ890ED HLDS GT20N/GT20F Page Page International precautions OBS VAROITUS Table of Contents Preface General Precautions Chapter 1 Introduction Chapter 2 The Grand Tour Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-upModes Chapter 7 HW Setup and Passwords Chapter 8 Optional Devices Chapter 9 Troubleshooting Disclaimers Appendix A Specifications Appendix B Display Controller Preface Manual contents Conventions Key operation CTRL + C CTRL ABC Display General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage ExpressCard overheating Mobile phones Instruction Manual for Safety and Comfort Page Introduction Equipment checklist Software Features Video RAM Disks Hard disk drive or This computer is equipped with the following Solid state drive ■SSD ■64GB Optical disc drive DVD Super Multi drive BD Writer drive Keyboard Pointing Device Built-inTouch Pad Power Battery pack Slots ExpressCard™ Bridge media SIM card Multimedia Communications Modem LAN The computer has built-insupport for Ethernet LAN (10 megabits per second, 10BASE-T) Fast Ethernet LAN (100 megabits per second 100BASE-TX)and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) Special features Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer Instant security A specific hot key function automatically locks the TOSHIBA Value Added Package Utilities and Applications Bluetooth Stack for Windows by Toshiba such as printers and mobile phones TOSHIBA Assist provides access to specific tools, utilities and of the computer easier HW Setup utility TOSHIBA Face Recognition TOSHIBA USB Sleep-and-Charge TOSHIBA -> Utilities -> USB Sleep and Options The Grand Tour Front with the display closed Left side Keep foreign metal objects, such as screws, staples and paper clips Cooling vents The cooling vents help keep the processor from overheating This port allows you to connect an external ExpressCard slot eSATA/USB combo Right side Modem jack The modem jack allows you use to attach a modular cable in order to connect the internal modem directly to a telephone line Some models are equipped with a built-in modem Underside Hard disk drive Memory module slots Front with the display open Front operation panel (eight panels) Touchpad Enable Disable button Touch Pad Microphone The Web Camera Web Camera LED LCD Sensor switch access it, click Start -> Control Panel -> System Function buttons System indicators Keyboard indicators CAPS LOCK Optical disc drives CDs DVDs DVD-R ■DVD-RW,DVD+RW and DVD-RAMdiscs can be recorded more than once BDs DVD Super Multi drive Remote Controller Full Size Remote Controller select Control panel -> System and Security Access indicator Record Pause Play Volume + Volume Channel/Page up (+) and down (-) Mute Slim Size Remote Controller CD/DVD/BD Brightness down Brightness up Control panel System and Security -> Power Options. The following four Illumination On/Off Using the Remote Controller Installing/Removing batteries Type of battery that can be used for the Full Size Remote Controller Installing the batteries Type of battery that can be used for the Slim Size Remote Controller Inserting a Slim size remote controller Removing a Slim size remote controller AC adaptor Page Getting Started Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power Benefits of Hibernation Mode Starting Hibernation Mode Hibernate Automatic Hibernation Mode 2.Click System and Security and click Power Options Sleep Mode ■Before entering Sleep Mode, be sure to save your data ■To use the Hybrid Sleep function, configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits: Restarting the computer System Recovery Options Creating Optical Recovery Discs This section describes how to create Recovery Discs ■Be sure to connect the AC adaptor when you create Recovery Discs Be sure to close all other software programs except the Recovery Media Creator ■Operate the computer at full power Restoring the pre-installedsoftware from the Recovery hard disk drive 1.Turn off your computer 4.Select your preferred keyboard layout and press Next 6.Click TOSHIBA HDD Recovery on the System Recovery Options screen Restoring the pre-installedsoftware from your created Recovery Discs ESC F12 Ordering Recovery Discs from TOSHIBA Page Operating Basics Using the Touch Pad Touch Pad Gesture ChiralMotion Enable vertical scrolling Enable horizontal scrolling Pinch Zoom (Pinch) Using the Fingerprint Sensor Avoid swiping with the finger stiff or Confirm the center of the fingerprint whirl before swiping: ■When fingerprint reading is not successful: Points to note about the Fingerprint Sensor ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath ■Injured finger ■Wet finger Fingerprint sensor limitations TOSHIBA does not guarantee that this fingerprint recognition technology will be Points to note about the fingerprint utility If Windows Please also refer to the fingerprint utility The “ Enroll How to Delete the Fingerprint Data 2.The TOSHIBA Fingerprint Utility main menu screen is displayed 3.Swipe your enrolled finger to enter the main menu Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure 1.Start up the computer Logon Authorization Fingerprint system boot authentication Fingerprint Single Sign-onFeature TOSHIBA Fingerprint Utility Single Sign-on feature Using the TOSHIBA USB Sleep-and-Chargefunction When “USB If USB In that case, if there is a USB port that does not have the USB Sleep and-Charge function-compatibleicon (), attach the mouse or keyboard to it If all USB ports have the USB Sleep-and-Charge function-compatible Using optical disk drives Loading discs Page Removing discs Enabling and Disabling Optical Drive Auto Lock Lock Time Settings for Optical Drive Auto Lock Writing CD/DVD/BD on DVD Super Multi drives or BD Writer drives Important message Before writing or rewriting DVD superMulti drive BD Writer drive MITSUBISHI KAGAKU MEDIA CO., LTD Hitachi Maxell,Ltd CD-RW: (Multi-Speedand High-Speed) TAIYO YUDEN Co.,Ltd. (for 8x and 16x speed media) Page Operate the computer at its full power settings - do not use any ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: Disclaimer TOSHIBA does not bear responsibility for the following: Damage to any Any change or loss of the recorded contents of ■Damage that may be caused by using third party equipment or software ■TOSHIBA Disc Creator cannot record in packet format TOSHIBA Disc Creator does not support recording to When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification How to learn more about TOSHIBA Disc Creator When Using Corel DVD MovieFactory® for TOSHIBA How to make a DVD-Video How to make a Blu-raydisc Movie How to learn more about Corel DVD MovieFactory® DVD MovieFactory for TOSHIBA User Manual DVD MovieFactory User Manual TOSHIBA DVD Player Notes on use The resume function cannot be used with some discs on the “TOSHIBA DVD PLAYER” ■Do not switch to Hibernation or Sleep Mode when running the “TOSHIBA DVD PLAYER” Do not lock the computer using the Windows logo TOSHIBA DVD PLAYER “TOSHIBA DVD PLAYER” software is supported for playback of 2.The “TOSHIBA DVD PLAYER” does not have a parental control function 6.Do not change Windows Users while “TOSHIBA DVD PLAYER” is running Starting TOSHIBA DVD PLAYER Using WinDVD BD for TOSHIBA Media care Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data 9.Do not place heavy objects on your floppy diskettes Sound system Information information button Speaker Configuration playback button Sound Effects Using the web camera Using TOSHIBA Web Camera Application Using TOSHIBA Face Recognition How to register the Face Recognition Data 12.The Management screen is displayed How to Delete the Face Recognition Data The Management screen is displayed 2.Select a user which is deleted in the Management screen button 1:N Mode Login screen 1.Turn on the computer 2.The Select Tiles screen will be displayed 3.Select Start face recognition ( ) 4.“Please face the camera” will be displayed Modem Select either a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Connecting the modular cable To connect the modem’s modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected TV Tuner Page Wireless communications Security Bluetooth wireless technology For reference, Bluetooth wireless technology has the following features: Worldwide operation Radio links Product Support: LAN Connecting the LAN cable LAN Active Link Cleaning the computer Moving the computer Heat dispersal Using the Hard Disk Drive (HDD) Protection 3D Viewer 3D Viewer Details Setup Detail Detection Level Amplification The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Page Windows special keys Touchpad Enable/Disable Button Generating ASCII characters Page Power and Power-upModes Power conditions Power indicators Battery ■Battery type (depending on the model you purchased) ■The availability of this battery is dependent on the model you purchased Real Time Clock battery ERROR 0271: Check date and time settings WARNING Care and use of the battery pack Procedures Time Charging time (hours) Battery type Power off In such cases you should follow the steps as detailed below: 3.Charge the battery until the Battery indicator glows white Monitoring battery capacity Remaining battery power can be monitored using the following methods ■Clicking the battery icon on the task bar ■The environmental temperature - operating time decreases at low temperatures Retaining data with power off Retention Time State and Retention Time 2 days for 12 cell, 1 day for 6 cell, 0.5 day for 3 cell Replacing the battery pack Page TOSHIBA Password Utility Supervisor password TOSHIBA Assist ->SECURE ->Supervisor password Starting the computer by password Fingerprint Power- on Security BkSp Power-upmodes Page HW Setup and Passwords HW Setup Accessing HW Setup HW Setup Window Setup User Password Power On Display Boot Priority Options Function Button Wake-upon Keyboard Legacy USB Support Built-inLAN Illumination ON/OFF Keyboard Backlight eSATA SATA Interface setting Page Optional Devices ExpressCard Removing an ExpressCard Safely Remove Hardware ExpressCard Bridge media slot Formatting an SD/SDHC memory card Additional memory module Point to note about memory module error Installing a memory module Page Battery Packs Universal AC Adaptor Battery Charger USB floppy diskette drive Using the USB floppy diskette drive Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Wait for the 2.Click the Safely Remove Hardware icon on the Task Bar eSATA (External Serial ATA) External monitor Television via HDMI For all display Page REGZA Link (PC Control) Using REGZA Link (PC Control) Security lock Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Boot Priority Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Power saver Select a power plan in the Power Options Real Time Clock RTC battery is low or CMOS checksum is inconsistent Press [F2] key to set Date/Time 1.Press [F2] key. BIOS setup will boot up 2.Press [F5]/[F6] to set the date in [System Date] Internal display panel Display Power Saving Technology: configured with Mobile Intel ■running under battery mode ■using the internal LCD display only To access this control panel, go to Hard disk drive Page BD writer drive USB floppy diskette drive ExpressCard SD/SDHC memory card, miniSD/microSD Card Memory Stick/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Infrared receiver window Pointing device Touch Pad -> Hardware and Sound -> Mouse icon Buttons tab OK USB mouse On-screenpointer does not respond to mouse operation Double-clickingdoes In this instance, you should initially try changing not work Fingerprint Sensor USB device USB Sleep-and-Chargefunction Reconnect the external device after turning ON the computer ( ) or change the “USB Sleep-and-Chargefunction” setting to [Disabled] The “USB WakeUp function” does not work icon ( ) or change the “USB Sleep-and-Chargefunction” setting to [Disabled] eSATA device Additional memory module 0.5seconds) in the following patterns: If there is an error in Slot B: amber once, then green twice If there are errors in both Slot A and Slot B: amber twice, then green twice 2.Disconnect the AC adaptor and all peripheral devices Sound system Volume control External monitor Modem CONNECT CARRIER LAN Bluetooth TOSHIBA support Where to write booklet or visit www.toshiba-europe.com on the internet Page Disclaimers CPU Memory (Main System) Battery Life SSD/HDD drive capacity LCD Graphics Processor Unit (“GPU”) Wireless LAN USB Sleep & Charge External HDD Capacity Non-applicableIcons Copy Protection Images LCD Brightness and Eye Stain Safety Use for TV Tuner Specifications Environmental requirements Built-inModem Network control unit (NCU) Type of NCU Type of line Type of dialing Display Controller Display controller Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Channel ID 5150-5850MHz Note AC Power Cord and Connectors United Kingdom USA AustraliaEurope CanadaChina TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary FIR: GB: HDD: GPS: HD+: ASCII BIOS: bit: Bluetooth: board: boot: boot disk: bootable disk: bps: click: CMOS: cold start: COM1, COM2, COM3 and COM4: commands: data: data bits: DC: default: delete: Also known as terrestrial digital TV. Digital TV broadcasting standard DVD-R (+R -R): DVD-RAM: floppy diskette: A removable disk that stores magnetically encoded data floppy diskette drive (FDD): Fn-esse: A TOSHIBA utility that lets you assign functions to hot keys folder: An icon in Windows used to store documents or other folders format: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor I/O: I/O devices: IrDA 1.1: main board: See motherboard megabyte (MB): megahertz: memory: menu: motherboard: MP3: network: non-system disk: PCI: Peripheral Component Interconnect. An industry standard 32-bitbus peripheral: Péritel: pixel: plug and play: resolution: restart: RGB: RJ11: RJ45: Touch Pad: A pointing device integrated into the TOSHIBA computer palm rest USB: VGA: volatile memory: warm start: Restarting or resetting a computer without turning it off Index