Questions and Answers (continued)

Q Why is the digital channel locked?

A The channel has been locked in Programme Options (see 'Digital Settings' section).

Q Why can only certain digital channels be viewed?

A A Programme Options list has been selected (see 'Favourite Programmes' section), set the feature to All

Channels or change channels by using the number buttons.

Q Why are some of the digital subscription channels unavailable?

A Your subscription needs upgrading. Contact your service provider.

Q Why is the soundtrack in English when a different audio language has been selected?

A The programme is currently being broadcast with an English soundtrack only.

Q

Why is there incorrect or no sound when in

DTV mode?

A Press OI/II to check if the hard of hearing option has been selected.

Q What can be done if the PIN number has been forgotten?

A Use the Master PIN code of 1276, then change to a number of your choice. Ensure that no-one else can

use the Master PIN by removing the Owner’s Manual.

Q Why when digital subtitles have been selected are they not showing on screen?

A Subtitles are not currently being transmitted by the broadcaster.

Q Why is there no digital text service?

A The digital programme being viewed is not broadcasting digital text. Try another digital

programme.

Q Why are there problems with analogue text?

A Good performance of text depends on a good strong broadcast signal. This normally requires a

roof or loft aerial. If the text is unreadable or garbled, check the aerial. Go to the main index page of the text service and look for the User Guide. This will explain the basic operation of text in some detail. If further information is needed on how to use text see the

text section.

Q Why are there no analogue text sub-pages?

A There are none broadcast or they have not yet loaded. Press the Xbutton to access.

(See text section).

Q Why are the four coloured text numbers visible but no text?

A Text has been selected whilst viewing an external source i.e. DVD or VCR. No text will appear on

screen or a box may appear stating no information is available. Select a broadcasting channel and press 6//7to access.

Q Why does the GREEN Active Standby LED sometimes take longer to go out?

A When put into standby the television’s active standby will automatically search all available channels for

downloads, provided Auto upgrade is On. The time it takes to do this may vary.

Q Why are the colours wrong when an NTSC source is played?

A Connect the source via a SCART lead and play. Select Manual Setting from the SETUP menu.

Manual Setting

Colour System: Auto

EXT2 A

1Set the Colour to Auto and exit.

2Go to the Picture settings menu and adjust the tint.

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