13. TROUBLESHOOTING
13. TROUBLESHOOTING
13. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
Error Message |
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PAPER JAM | 1. | The media is not fitted correctly. | 1. | |||||||||
∗∗∗∗ |
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| → Press the | RESTART | key. | ||||||
| 2. | The media path is jammed and does not | 2. | Remove the cause of the jam and | ||||||||
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| feed smoothly. |
| replace the media correctly. | ||||||||
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| → Press the | RESTART | key. | ||||||
| 3. | The installed media type does not match | 3. | Turn the power off then on again. | ||||||||
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| the selected sensor. |
| Select the correct sensor. | ||||||||
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| → Feed the media. | ||||||||
| 4. | The black mark position on the media | 4. | Adjust the sensor position. | ||||||||
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| does not match the sensor position. |
| → Press the |
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| key. | |||
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| RESTART |
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| 5. | The installed media size is different from | 5. | Turn the power off then on again. | ||||||||
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| the programmed size. |
| Set the correct media size. | ||||||||
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| → Feed the media. | ||||||||
| 6. | The feed gap sensor cannot see the | 6. | Set the threshold (see page | ||||||||
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| difference between the print area and |
| Else | ||||||||
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| the gap. |
| Turn the power off and call your | ||||||||
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| Authorized Service representative. | ||||||||
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HEAD OPEN | Feed or printing has been attempted while | Lower the print head or raise the pinch | ||||||||||
∗∗∗∗ | the print head is raised or the pinch roller | roller lever. | ||||||||||
| lever is depressed. | → Press the |
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| RESTART | ||||||||||
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NO PAPER | The media has run out. | Load new media. | ||||||||||
∗∗∗∗ |
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| → Press the |
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| RESTART | ||||||||||
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NO RIBBON | The ribbon has run out. | Load a new ribbon. | ||||||||||
∗∗∗∗ |
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| → Press the | RESTART | key. | |||||||
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