13. TROUBLESHOOTING

EO1-33015

 

13. TROUBLESHOOTING

 

 

Error Message

Problem

 

 

 

Solution

 

 

 

 

 

 

 

 

 

EXCESS HEAD

The print head is too hot.

Turn the power off and decrease the

TEMP.

 

print head temperature.

 

 

 

 

 

 

 

 

 

HEAD ERROR

This message is displayed when sending

1. Restart the printing by pressing

 

the head broken check command ([ESC]

the

 

 

 

key.

 

RESTART

 

HD001 [LF] [NUL]) and the print head has a

2. Replace the print head.

 

broken element.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RIBBON ERROR

There is a fault with the ribbon sensor.

Turn the power off. Contact your

∗∗∗∗

 

Authorized Service representative.

 

 

 

 

 

 

 

CUTTER ERROR

Media is jammed in the cutter.

Remove the jammed media and

∗∗∗∗

 

feed the undamaged media through

 

 

the cutter.

 

 

Press the

 

 

key.

 

 

RESTART

 

 

Else

 

 

 

 

 

Turn the power off and contact your

 

 

Authorized Service representative.

 

 

 

 

 

FLASH WRITE

An error has occurred when loading data

1. Turn the power off, re-seat the flash

ERROR

onto a flash memory card or ATA card.

memory card or ATA card and try

 

 

again.

 

 

2. Replace the flash memory card

 

 

or ATA card and retry.

 

 

3. Turn the power off and contact

 

 

your Authorized Service

 

 

representative.

 

 

 

 

 

FORMAT

An error has occurred while formatting a

1. Turn the power off, re-seat the flash

ERROR

flash memory card or ATA card.

memory card or ATA card and try

 

 

again.

 

.

2. Replace the flash memory card

 

 

or ATA card and retry.

 

 

3. Turn the power off and contact

 

 

your Authorized Service

 

 

representative.

 

 

 

 

 

FLASH

No more data can be saved in the flash

Replace the card with a new one

MEMORY FULL

memory card or ATA card.

and re-send data.

 

 

(In case of flash memory card, only

 

 

1MB and 4MB cards can be used.

 

 

B-682: 4 MB only)

 

 

 

 

 

COMMUNICATION

A communication error has occurred with

Turn the

power off then on again or

ERROR

the host.

press the

RESTART

key.

 

 

 

Check the program data.

 

 

Call your Authorized Service

 

 

representative if necessary.

 

 

 

 

 

 

 

 

 

13-2

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Image 31
Toshiba B-680-QQ, B-670-QQ Excess Head, Temp, Head Error, Ribbon Error, Cutter Error, Flash Write, Format, Memory Full