Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Eeprom Error is displayed, Head Open is displayed

Models: BSA4TMTS12QMR BSA4TMGS12QMR

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5. TROUBLESHOOTING

2. “EEPROM ERROR” is displayed.

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Point to check

EEPROM is not installed

“EEPROM ERROR” is displayed when the

on the MAIN PC board.

EEPROM is not installed.

 

The EEPROM contains the parameters

 

required for various operations. Without

 

EEPROM, the parameters cannot be

 

found, resulting in an error.

EEPROM is installed in a

The EEPROM must be installed in the

wrong orientation.

correct orientation, as indicated by the silk

 

screen print on the MAIN PC board or the

 

connector.

EEPROM used for other

Even if the same type of EEPROM is

model is installed.

used, an EEPROM that was used for other

 

model may cause a malfunction. This is

 

because different data has been written.

Solution

Install the EEPROM properly.

Install the EEPROM in the correct orientation.

Or, the EEPROM may be damaged. Replace it with a new one.

Install an EEPROM for this printer. Or, replace it with a new one.

3. “100BASE LAN INITIALIZING…” is displayed and does not disappear.

 

Possible cause

Check point

Solution

 

It takes time for

When the socket port is set to ON in the

Wait for a while.

 

initializing LAN

system mode (IP Address setting), LAN

If “ON LINE” is not displayed in a few

 

communication.

communication is enabled. In that case,

minutes, the MAIN PC board may be

 

 

“100BASE LAN INITIALIZING…” may be

faulty.

 

 

displayed for about 20 seconds during

 

 

 

connection.

 

4. “HEAD OPEN” is displayed.

 

 

Possible cause

Check point

Solution

 

The top cover is not

When the top cover open sensors do not

Close the top cover completely.

 

closed completely.

detect the hooks of the top cover, “HEAD

If the message does not disappear even

 

 

OPEN” is displayed. As the sensor is

if the top cover is closed, the printer

 

 

mounted on either side of the printer, both

could have the following failure:

 

 

top cover hooks should be detected.

(1) The top cover open sensors are not

 

 

 

properly attached, or sensor

 

 

 

harnesses are not inserted

 

 

 

completely.

 

 

 

(2) The top cover’s hook

 

 

 

(3) Top cover open sensor, sensor

 

 

 

harness, or MAIN PC board is faulty.

5. Some printers show “ON LINE” and others show “IN LINE”.

 

Possible cause

Check point

Solution

 

Destination setting is

The message for Japan model is “IN

Perform a printer parameter clear after

 

incorrect.

LINE”, and that for other models is “ON

choosing “QM TYPE”.

 

 

LINE”.

 

6. Unusual message appears on the LCD at a power on, or it takes time to start.

 

Possible cause

Check point

Solution

 

It takes time for an initial

When the printer is turn on for the first

Wait for a while.

 

data processing.

time, initial data is written on the EEPROM

If “ON LINE” is not displayed in a few

 

 

and Flash ROM. Sometimes status

minutes, the MAIN PC board may be

 

 

message may be displayed.

faulty.

 

 

DO NOT TURN OFF THE POWER while

 

 

 

the initial data is being written.

 

 

 

When the processing is finished, “ON

 

 

 

LINE” is displayed.

 

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Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Eeprom Error is displayed, Head Open is displayed

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

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