Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Troubleshooting, Printer does not turn on

Models: BSA4TMTS12QMR BSA4TMGS12QMR

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5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

5. TROUBLESHOOTING

<INDEX>

Situation: Power on time

1.The printer does not turn ON.

2.“EEPROM ERROR” is displayed.

3.“100BASE LAN INITIALIZING…” is displayed and does not disappear.

4.“HEAD OPEN” is displayed.

5.Some printers show “ON LINE” and others show “IN LINE”.

6.Unusual message appears on the LCD after a power is turned on, or it takes time to start.

7.It is not possible to enter the system mode.

8.It is not possible to enter the download mode.

Situation: Printing/Media feed

1.“HEAD TEMP” is displayed when printing is attempted.

2.A feed jam (paper jam) error occurs when the feed gap sensor is used.

3.A feed jam (paper jam) error occurs when the black mark sensor is used.

4.“HEAD OPEN” is displayed.

5.Characters cannot be printed.

6.“RIBBON ERROR” is displayed.

7.Ribbon is not taken up.

8.An error occurs when the [FEED] key is pressed after changing the media or ribbon type.

Situation: Communication

1.Printing is not performed in case of Centronics Interface communication.

„Situation: Power on time

1. The printer does not turn ON.

Possible cause

Point to check

Solution

Cables are not inserted

Check if the cables are connected to

Connect the cables to the correct

properly.

proper connectors.

connectors.

 

Check if the connectors are inserted

Insert the connectors properly.

 

completely or inserted in correct

 

 

orientation.

 

The power cord is not

Check if the AC power is supplied. Since

Supply rated AC power.

inserted properly.

this printer contains a universal power

 

 

supply, acceptable voltage ranges from

 

 

100V to 240V.

 

 

Check if the inlet plug is inserted

Insert the inlet plug completely.

 

completely.

 

Interval between a power

More than 5 seconds must be given

Give enough interval between a power

OFF and a power ON is too

between a power OFF and a power ON.

off and a power on.

short.

If an interval is too short, power will not

 

 

be not supplied to the MAIN PC board

 

 

due to the protection circuit of the power

 

 

supply.

 

5- 1

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Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Troubleshooting, Printer does not turn on

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.