GB/IE
Troubleshooting
A crack has appeared in the Hob surface
Disconnect the cooker immediately from the power supply and arrange for its repair. Don’t use the cooker until after the repair. See the Customer care leaflet for how to contact a service person.
My Hob is scratched
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse particles (salt or sand) between the pan and the surface of the hob may cause scratches.
Use the recommended cleaning methods. Make sure pan bottoms are smooth and clean. Tiny scratches are not removable but will become less visible in time as a result of cleaning.
Metal markings on the Hob
Do not slide aluminium or copper pans across the surface. Marks from aluminium and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream.
The end caps of the control panel have come off
The end caps are designed to be removable for servicing access. If they are come off (during cleaning for example) refit them by pushing the locating pins into the spring grip retaining holes.
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven chips) there may be some steam visible at the rear grille. Take care when opening the oven door as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven heats up - this is perfectly normal.
What cleaning materials are recommended for the cooker?
See the ‘Cleaning’ section of the Easy Guide for a full list of recommended cleaning materials. We do not recommend Mr. Muscle, as it contains chemicals that may damage the surfaces of your cooker.
The knobs get hot when I use the oven or the grill, can I avoid this?
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Don’t leave the oven door open. Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling.
If there is an installation problem and I don’t get my original installer to come back to fix it who pays?
You do. Service organisations will charge for their call outs if they are correcting work carried out by your original installer. It’s in your interest to track down your original installer.
Current Operated Earth Leakage Breakers
Where the cooker installation is protected by a 30 milliamp sensitivity residual current device (RCD), the combined use of your cooker and other domestic appliances may occasionally cause nuisance tripping. In these instances the cooker circuit may need to be protected by fitting 100mA device. This work should be carried out by a qualified electrician.
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