Manuals / Toshiba / Computer Equipment / Printer

Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Ribbon is not taken up

Models: BSA4TMTS12QMR BSA4TMGS12QMR

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5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Check point

Solution

The ribbon is not

Make sure that the protrusion of the left side

Load a ribbon correctly.

correctly loaded.

of the ribbon holder is fitted into the notch of

 

 

the ribbon core.

 

 

When the ribbon is slack, this error may

 

 

occur.

 

Combination of ribbon

Depending on the combination of ribbon

Use proper ribbon and media.

and media is not proper.

and media, the ribbon may slip on the

 

 

media.

 

 

Non-approved ribbon may not be taken up

 

 

correctly.

 

The ribbon was replaced

When replacing the ribbon, the printer

When replacing the ribbon, leave the

with the printer power off.

power should be kept on. If the power is

printer power ON.

 

turned off, the printer cannot detect a ribbon

To clear the error message, open the

 

state, causing a ribbon error.

top cover with the power on.

 

Or, if the ribbon is slack, a ribbon error may

 

 

occur.

 

Ribbon slit sensors are

The ribbon motor block has three slit

Check the slit sensors.

not attached properly.

sensors: Two of them are attached to the

If the ribbon motors properly rotate, the

 

ribbon feed motor side, and the other one is

following parts may be faulty:

 

to the ribbon take-up side.

(1) Slit sensor

 

Check if the sensors are properly attached,

(2) Ribbon harness

 

the sensor harnesses are correctly

(3) MAIN PC board

 

connected, and the sensor is not stained

 

 

with foreign objects or lubricant.

 

The ribbon motor does

• Choose “with ribbon” and press the

If the ribbon motor does not rotate, the

not rotate.

[FEED] button to check whether both

printer could have the following failure:

 

ribbon feed motor and ribbon take-up

(1) Ribbon motor failure (harness, motor

 

motor rotate.

slot)

 

• Check whether the ribbon motor

(2) Ribbon harness

 

harnesses are inserted correctly.

(3) MAIN PC board, Fuse

 

 

First of all, check the fuse on the MAIN

 

 

PC board. When the fuse has blown,

 

 

the ribbon motor may be faulty.

 

 

Replacing the MAIN PC board only may

 

 

cause the fuse to blow again.

7. Ribbon is not taken up.

 

Possible cause

Check point

Solution

Printing is to be

When “No ribbon” is selected, the ribbon

Choose “with ribbon”.

performed with ribbon,

motors do not rotate.

If the problem still occurs, the ribbon

but “No ribbon” has been

 

motor, ribbon harness, or MAIN PC

selected.

 

board may be faulty.

8. An error occurs when the [FEED] key is pressed after changing the media or ribbon type.

Possible cause

Check point

Solution

Print conditions are

Previously set print conditions are still

Set the new print conditions and feed

improper.

effective. When the print condition needs to

the media.

 

be changed, set the new conditions and

 

 

feed the media (by command) to adjust the

 

 

print start position.

 

 

When “No sensor” is selected, an

 

 

adjustment is not necessary.

 

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Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Ribbon is not taken up
Page 43 Page 45

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.