5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Check point

Solution

The ribbon is not

Make sure that the protrusion of the left side

Load a ribbon correctly.

correctly loaded.

of the ribbon holder is fitted into the notch of

 

 

the ribbon core.

 

 

When the ribbon is slack, this error may

 

 

occur.

 

Combination of ribbon

Depending on the combination of ribbon

Use proper ribbon and media.

and media is not proper.

and media, the ribbon may slip on the

 

 

media.

 

 

Non-approved ribbon may not be taken up

 

 

correctly.

 

The ribbon was replaced

When replacing the ribbon, the printer

When replacing the ribbon, leave the

with the printer power off.

power should be kept on. If the power is

printer power ON.

 

turned off, the printer cannot detect a ribbon

To clear the error message, open the

 

state, causing a ribbon error.

top cover with the power on.

 

Or, if the ribbon is slack, a ribbon error may

 

 

occur.

 

Ribbon slit sensors are

The ribbon motor block has three slit

Check the slit sensors.

not attached properly.

sensors: Two of them are attached to the

If the ribbon motors properly rotate, the

 

ribbon feed motor side, and the other one is

following parts may be faulty:

 

to the ribbon take-up side.

(1) Slit sensor

 

Check if the sensors are properly attached,

(2) Ribbon harness

 

the sensor harnesses are correctly

(3) MAIN PC board

 

connected, and the sensor is not stained

 

 

with foreign objects or lubricant.

 

The ribbon motor does

• Choose “with ribbon” and press the

If the ribbon motor does not rotate, the

not rotate.

[FEED] button to check whether both

printer could have the following failure:

 

ribbon feed motor and ribbon take-up

(1) Ribbon motor failure (harness, motor

 

motor rotate.

slot)

 

• Check whether the ribbon motor

(2) Ribbon harness

 

harnesses are inserted correctly.

(3) MAIN PC board, Fuse

 

 

First of all, check the fuse on the MAIN

 

 

PC board. When the fuse has blown,

 

 

the ribbon motor may be faulty.

 

 

Replacing the MAIN PC board only may

 

 

cause the fuse to blow again.

7. Ribbon is not taken up.

 

Possible cause

Check point

Solution

Printing is to be

When “No ribbon” is selected, the ribbon

Choose “with ribbon”.

performed with ribbon,

motors do not rotate.

If the problem still occurs, the ribbon

but “No ribbon” has been

 

motor, ribbon harness, or MAIN PC

selected.

 

board may be faulty.

8. An error occurs when the [FEED] key is pressed after changing the media or ribbon type.

Possible cause

Check point

Solution

Print conditions are

Previously set print conditions are still

Set the new print conditions and feed

improper.

effective. When the print condition needs to

the media.

 

be changed, set the new conditions and

 

 

feed the media (by command) to adjust the

 

 

print start position.

 

 

When “No sensor” is selected, an

 

 

adjustment is not necessary.

 

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Image 44
Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Ribbon is not taken up
Page 43 Page 45

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

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