5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Check point

Solution

The feed gap sensor has

Usually, a sensor calibration is automatically

Refer to the System Mode Manual,

not been adjusted.

performed. However, for some media, it

Section 2.5, and adjust the sensor.

 

may be necessary to register a print area

If “SENSOR ERROR” still appears after

 

level voltage and a black mark level voltage

an adjustment, there can be the

 

in the system mode. The difference

following failures:

 

between two voltages must be 1V or more.

(1) Foreign object is caught in the

 

 

sensor.

 

 

(2) Connectors are not inserted

 

 

completely.

 

 

(3) Sensor PCB is faulty.

 

 

(4) Sensor harness or MAIN PC board

 

 

is faulty.

The sensor harness is

Check if the sensor harnesses are properly

Connect the harness completely.

not connected properly.

connected.

 

The media sensor is not

If the sensor harnesses are not completely

If the problem still occurs even after

installed correctly.

connected, or sensor harnesses are faulty,

clearing the faulty part, the sensor PCB

 

the sensor cannot function properly.

may be faulty

4. “HEAD OPEN” is displayed.

 

Possible cause

Check point

Solution

The top cover is not

When the top cover open sensors do not

Close the top cover completely.

closed completely.

detect the hooks of the top cover, “HEAD

If the message does not disappear even

 

OPEN” is displayed. As the sensor is

if the top cover is closed, the printer

 

mounted on either side of the printer, both

could have the following failure:

 

top cover hooks should be detected.

(1) The top cover open sensors are not

 

 

properly attached, or sensor

 

 

harnesses are not inserted

 

 

completely.

 

 

(2) The top cover’s hook

 

 

(3) Top cover open sensor, sensor

 

 

harness, or MAIN PC board is faulty.

5. Characters cannot be printed.

 

Possible cause

Check point

Solution

Character font has not

If the character generator has not been

Download the character generator.

been installed.

installed, characters cannot be printed.

 

 

The character generator is installed

 

 

separately from the firmware. Print a

 

 

diagnostic test result in the system mode.

 

 

(Refer to the System Mode Manual, Section

 

 

2.1.)

 

6. “RIBBON ERROR” is displayed.

 

Possible cause

Check point

Solution

“With ribbon” has been

When printing is to be performed with

Choose “No ribbon”.

chosen when thermal

thermal paper and no ribbon, “With ribbon”

 

paper is to be used.

has been chosen.

 

“With ribbon” has been

When printing is to be performed with ribbon

Load a ribbon.

chosen but a ribbon is

and “With ribbon” has been chosen, a

 

not loaded.

ribbon is not loaded.

 

5- 6

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Image 43
Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Characters cannot be printed, Ribbon Error is displayed
Page 42 Page 44

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

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