Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

Slow performance

Your files may be fragmented. Run SCANDISK

 

 

and defragmenter to check the condition of your

 

 

files and disk. Refer to your OS documentation or

 

 

online HELP for information on running

 

 

SCANDISK and the defragmenter.

 

 

 

 

 

As a last resort, reformat the hard disk. Then,

 

 

reload the operating system and other files.

 

 

If problems persist, contact your dealer.

 

 

 

DVD Super Multi(±R DL) drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access a

Make sure the drive’s drawer is securely closed.

Press gently until it clicks into place.

CD/DVD in the drive

 

 

 

 

Check whether the optical disk drive power is on.

 

If the power is off, press FN + Tab keys to turn on

 

the power.

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

A foreign object in the drawer could block laser

 

light from reading the CD or DVD. Make sure

 

there is no obstruction. Remove any foreign

 

object.

 

Check whether the DVD is dirty. If it is, wipe it

 

with a cleaning cloth dipped in water or a neutral

 

cleaner. See the Media care section in Chapter 4

 

for details on cleaning.

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD’s documentation.

 

Check the type of CD/DVD you are using. Refer

 

to Disks section in Chapter 3, Hardware, Utilities

 

and Options for more information.

User’s Manual

8-7