Email transmission
When an error has occurred in the Email transmission function, check the setting by referring to the list below.
No | Check Item | Yes | No | Countermeasure |
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1 | Are servers for sending |
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| Refer to an appropriate manual |
| Emails correctly set? |
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| and set the DNS server and |
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| Next Step |
| SMTP server correctly. |
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| Ö | If necessary, refer to the “Setting | |
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| Ø | ||
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| up DNS Server and Mail Server” | |
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| in the Network Administration |
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| Guide for Scanning Functions. |
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2 | Is the IP address of this | Next Step |
| Refer to the Setup Guide for |
| equipment correctly set? | Ö | Printing Functions and set the | |
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| TCP/IP correctly. | |
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3 | Can you utilize the TopAc- | Next Step |
| Refer to the Setup Guide for |
| cess? | Ö | Printing Functions and set the | |
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| HTTP correctly. | |
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4 | Is the setting for SMTP | Next Step |
| Refer to the Setup Guide for |
| transmission of Emails | Ö | Scanning Functions and set the | |
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| enabled? |
| SMTP client correctly. | |
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5 | Is the setting for sending |
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| Refer to the Setup Guide for |
| Emails enabled? | Next Step | Ö | Scanning Functions and per- |
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| Ø | form a correct Email transmis- | |
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| sion setting. |
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6 | Can you send Emails? |
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| An error code is printed in the |
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| Transmission/Reception Journal. |
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| End | Ö | Refer to the “Error code list” in the |
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| Network Administration Guide |
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| for Scanning Functions. |
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Troubleshooting 31
