5 APPENDIX
Onramp gateway
When an error has occurred in the onramp gateway function, check the setting by referring to the list below.
No | Check Item | Yes | No | Countermeasure |
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1 | Are servers for sending an |
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| Refer to an appropriate manual |
| InternetFax/Email set cor- |
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| and set the DNS server and |
| rectly? | Next Step |
| SMTP server correctly. |
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| Ö | If necessary, refer to the “Setting | |
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| Ø | ||
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| up DNS Server and Mail Server” | |
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| in the Network Administration |
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| Guide for Scanning Functions. |
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2 | Is the IP address of this | Next Step |
| Refer to the Setup Guide for |
| equipment correctly set? | Ö | Printing Functions and set the | |
| Ø | |||
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| TCP/IP correctly. | |
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3 | Can you utilize the TopAc- | Next Step |
| Refer to the Setup Guide for |
| cess? | Ö | Printing Functions and set the | |
| Ø | |||
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| HTTP correctly. | |
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4 | Is the setting for SMTP | Next Step |
| Refer to the Setup Guide for |
| transmission of an Internet- | Ö | Scanning Functions and set the | |
| Ø | |||
| Fax/Email enabled? |
| SMTP client correctly. | |
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5 | Are settings for sending an | Next Step |
| Refer to the Setup Guide for |
| InternetFax/Email enabled? | Ö | Scanning Functions and per- | |
| Ø | |||
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| form a correct InternetFax setting. | |
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6 | Is a setting for the Fax func- |
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| Refer to the Setup Guide for |
| tions enabled? | Next Step |
| Printing Functions or the Oper- |
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| Ö | ator's Manual for Facsimile | |
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| Ø | ||
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| Function and perform a correct | |
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| Fax setting. |
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7 | Is a setting for the onramp |
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| Refer to the Setup Guide for |
| gateway functions enabled? |
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| Scanning Functions or the |
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| Next Step | Ö | Operator's Manual for Facsim- |
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| Ø | ile Function and set the mail- | |
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| boxes and the Email address of |
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| the destination correctly. |
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8 | Can you send a Fax docu- |
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| An error code is printed in the |
| ment received from a G3 |
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| Transmission/Reception Journal. |
| facsimile as an InternetFax/ | End | Ö | Refer to the “Error code list” in the |
| Email? |
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| Network Administration Guide |
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| for Scanning Functions. |
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34 Troubleshooting
