Offramp gateway
When an error has occurred in the offramp gateway function, check the setting by referring to the list below.
No | Check Item | Yes | No | Countermeasure |
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1 | Are servers for forwarding |
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| Refer to an appropriate manual |
| an InternetFax/Email to this |
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| and set the DNS server and |
| equipment set correctly? | Next Step |
| SMTP server correctly. |
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| Ö | If necessary, refer to the “Setting | |
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| Ø | ||
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| up DNS Server and Mail Server” | |
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| in the Network Administration |
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| Guide for Scanning Functions. |
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2 | Is the IP address of this | Next Step |
| Refer to the Setup Guide for |
| equipment correctly set? | Ö | Printing Functions and set the | |
| Ø | |||
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| TCP/IP correctly. | |
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3 | Can you utilize the TopAc- | Next Step |
| Refer to the Setup Guide for |
| cess? | Ö | Printing Functions and set the | |
| Ø | |||
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| HTTP correctly. | |
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4 | Are the settings for the DNS |
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| Refer to the Setup Guide for |
| session and DDNS session |
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| Scanning Functions and set the |
| enabled? | Next Step | Ö | DNS session correctly. If the DNS |
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| Ø | server supports dynamic DNS, a | |
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| setting for DDNS session is also |
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| required. |
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5 | Is a setting for the offramp |
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| Refer to the Setup Guide for |
| gateway functions enabled? |
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| Scanning Functions and set the |
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| SMTP server of this equipment |
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| correctly. |
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| Next Step | Ö | If “OffRamp Security” is set |
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| Ø | “Enable”, the Fax number of a | |
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| destination (to which the Fax is |
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| forwarded) must be registered |
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| into the address book of this |
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| equipment. |
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6 | Is a setting for the Fax func- |
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| Refer to the Setup Guide for |
| tions enabled? | Next Step |
| Printing Functions or the Oper- |
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| Ö | ator's Manual for Facsimile | |
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| Ø | ||
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| Function and perform a correct | |
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| Fax setting. |
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7 | Can you fax an InternetFax/ |
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| An error code is printed in the |
| Email received from other |
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| Transmission/Reception Journal. |
| equipments to a G3 facsim- | End | Ö | Refer to the “Error code list” in the |
| ile? |
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| Network Administration Guide |
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| for Scanning Functions. |
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Troubleshooting 35
