Troubleshooting 35

Offramp gateway

When an error has occurred in the offramp gateway function, check the setting by referring to

the list below.
No Check Item Yes No Countermeasure
1 Are servers for forwarding
an InternetFax/Email to this
equipment set correctly? Next Step
ØÖ
Refer to an appropriate manual
and set the DNS server and
SMTP server correctly.
If necessary, refer to the “Setting
up DNS Server and Mail Server”
in the Network Administration
Guide for Scanning Functions.
2 Is the IP address of this
equipment correctly set? Next Step
ØÖ
Refer to the Setup Guide for
Printing Functions and set the
TCP/IP correctly.
3 Can you utilize the TopAc-
cess? Next Step
ØÖ
Refer to the Setup Guide for
Printing Functions and set the
HTTP correctly.
4 Are the settings for the DNS
session and DDNS session
enabled? Next Step
ØÖ
Refer to the Setup Guide for
Scanning Functions and set the
DNS session correctly. If the DNS
server supports dynamic DNS, a
setting for DDNS session is also
required.
5 Is a setting for the offramp
gateway functions enabled?
Next Step
ØÖ
Refer to the Setup Guide for
Scanning Functions and set the
SMTP server of this equipment
correctly.
If “OffRamp Security” is set
“Enable”, the Fax number of a
destination (to which the Fax is
forwarded) must be registered
into the address book of this
equipment.
6 Is a setting for the Fax func-
tions enabled? Next Step
ØÖ
Refer to the Setup Guide for
Printing Functions or the Oper-
ator's Manual for Facsimile
Function and perform a correct
Fax setting.
7 Can you fax an InternetFax/
Email received from other
equipments to a G3 facsim-
ile?
End Ö
An error code is printed in the
Transmission/Reception Journal.
Refer to the “Error code list” in the
Network Administration Guide
for Scanning Functions.