5 APPENDIX

38 Troubleshooting

Error message list

TopAccess Message Corrective Action

Main Motor Error - Please Contact Service
Technician.
Contact your service representative.
Fuser Error - Please Contact Service Techni-
cian.
Contact your service representative.
Scanner Error - Please Contact Service
Technician.
Contact your service representative.
Toner Not Recognized - Please Check
Toner.
Check and adjust the toner cartridge.
Fatal Error - Please Contact Service Techni-
cian.
Contact your service representative.
Paper Jam in Automatic Duplexing Unit -
Please Clear Paper Path.
Remove jammed paper.
Paper Jam in Printer - Please Clear Paper
Path.
Remove jammed paper.
Paper Insertion Jam - Please Clear Paper
Path.
Remove jammed paper.
Front Cover Open - Please Close Cover. Close the Front cover.
Paper Feeding Cover Open - Please Close
Cover.
Close the Paper Feeding cover.
Lower Side Cover Open - Please Close
Cover.
Close the Lower Side cover.
Transfer/Transport unit Cover Open - Please
Close Cover.
Close the Transfer/Transport unit cover.
Black Toner Empty - Please Refill. Replace the toner. Refer to the Operator's
Manual for Copying Functions for instruction.
Black Toner Cartridge Depleted - Please
Install New Cartridge Before System is
Empty.
Prepare the toner cartridge.
Paper Empty in Drawer 1 - Please Add
Paper.
Set paper in the drawer 1.
Paper Empty in Drawer 2 - Please Add
Paper.
Set paper in the drawer 2.