Toshiba IP-5000 Series, IPedge IP Telephone manual

TOSHIBA Telecommunication Systems Division

IP Telephone, Messaging and

Call Manager User Guide

Title Page

June 2011

Contents

Main Publication Information Publication Information IPedge General End User Information FCC Requirements Radio Frequency Interference Underwriters Laboratory Important Notice Music-On-Hold Toshiba Telecommunication Systems Warranty and License Agreements WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS Contents Chapter 1 The Grand Tour Chapter 2 The Basics 2 Chapter 3 SoftIPT Chapter 4 Feature Operations Chapter 5 Messaging Features Chapter 6 Greetings Chapter 7 Other Messaging Applications 4 Chapter 8 Call Manager Basics Chapter 9 Using Call Manager Features Chapter 10 Preferences Chapter 11 Buttons Chapter 12 Actions Chapter 13 Personal Call Handler 6 Chapter 14 Using Microsoft Outlook Chapter 15 Using Companion Applications Chapter 16 Web-based User Administration Page Introduction Organization 10 Conventions Related Documents/Media The Grand Tour 1 Page IP5000-series Telephone Overview Fixed Buttons Important! Red LED must be on in order for button to function. Page Programmable Feature Buttons Key Strip LCD 9-Line LCD Display 4-Line LCD Display Soft Keys The Basics 2 Customizing Your Volume Control LCD Contrast Brightness Control Backlight On/Off Dial Pad and Button Beeps Speakerphone/ Microphone Sensitivity Adjustment Telephone Terminology Making a Call Handset Spkr Button Hot Dialing Dial Directory Page Answering a Call Handset Speaker Shift Button Handsfree Answerback On a Call Switching Between Handset and Speakerphone Microphone (Mic/ Mute) Button Hold Message Waiting Responding to a Lit Msg LED Turni ng On /Off MW LED on Another Extension ...or dial the extension that you set the Message LED on, then press LED Indicator Details SoftIPT 3 SoftIPT Icons Fixed Buttons Flexible Buttons Liquid Crystal Display Configuring SoftIPT Configure the SoftIPT Page Basic SoftIPT Functions Start the SoftIPT Double-click the SoftIPT icon on your desktop. Page Using Echo Canceller Feature Operations 4 Account Codes 911 2) _______ 3) _______ 1) Voluntary Account Codes Advisory Message Alarm Notification Automatic Callback Background Music (BGM) Call Forward Page Page Call History Call Park Call Pickup Group Pickup Ringing, Page or Held Call Pickup Call Transfer Call Waiting Caller ID Conterence Call Page Direct Station Selection (DSS) Do Not Disturb goes out and DND mode is de-activated. Setting DND for Another Extension Emergency Call Emergency Monitoring Station Emergency Ringdown Language Codes Message Waiting Microphone Cut-Off Off-Hook Call Announce (OCA) Override Page Paging Privacy Redial Speed Dial Page * Escape. * * * 9 * ** * * Time and Date Setting (Local) Tone First / Voice First Signalling Tone First Signalling Voice First Signalling Uniform Call Distribution Login/Logout Page Messaging Features 5 Access your Mailbox by Phone Set up Your Mailbox for the First Time Check New Messages Review saved messages Envelope Information Volume /Speed Control Reply to a Message * Call Back Directly Redirect a Message Erase / Delete and Retrieve a Deleted Delete a Message Retrieve a Deleted Message Number of Messages Send A Message Directly To A Subscribers Mailbox * To Mark a Message as Confidential To Mark a Message as Priority Page Page To Send a Message to a Group Distribution Delete a Message after Sending Page Greetings 6 Page Other Messaging Applications 7 Page Personal Options Message Notification To Ac tiv ate or Deactivate Message Notification Set a Wake up Call Change your Mailbox Password Personal Assistant Follow me Setting up Follow me Accepting or rejecting calls at a call-out Transfering to an Operator or another Extension Setting up Call Screening Setting up Do not Disturb Page Page Call Manager Basics 8 The Main Screen The Compact View Page Page Expanded View Screen Docked Views Call Manager Main Menu Shortcuts Quick Access Toolbar (QAT) KeyTips Hot Keys The Side Window Screen Call Handler Mode Buttons Mode Companion Application Windows Screen Colors Page Using Call Manager Features 9 Call Handling Features Making Outgoing Calls Answering Calls Hang Up Holding Calls Transferring Calls Call Forwarding Status Messages and DND Viewing Extra Call Information Call Center Features Logging In or Out Changing Agent Status Preferences 10 PREFERENCES Config Settings General Page Page Page Dialing Tab Page Page Page Page Docking Tab Advanced Tab Page Page Setting Up Hot Key Dialing & Popup Setting Shortcut Keys Skin Editor Skins Files Saving/Creating New/Deleting Skins The Skin Editor LCD Background and Text Colors Page Email skins Tab Settings Add Tab Update Tab Delete Tab Revert Buttons 11 Programmable Buttons User Programmable Keys To Initialize Key To Swap Keys To Copy This Key To Change Key Page Page Page Page Page Page Actions 12 Creating Actions Page Log Info to File Lookup in Outlook Minimize Phone Screen Modify Call Information Play WAV File Pop External Web Browser Pop Internal Web Browser Page Page Send DDE Msg Send Keystrokes to a Program Page Set Phone Status Message Page System/PBX Command Page Action Variables Call Variables Page System Variables Exporting Actions Importing Actions Testing Actions Personal Call Handler 13 Personal Call Handler Creating Personal Call Handling Rules Page Page Page Page Page Page Like Matches Unlike Matches Export Rules Importing Rules Using Microsoft Outlook 14 Dialing from within Outlook Incoming Calls While on a Call Integrating with Outlook Calendar Create Personal Call Handler Rules The Final PCH Rules Using Companion Applications 15 Contacts Sorting Entries Searching Entries CIX Directory Personal / Speed Dial Directory Presence Viewer Page Page History Page Page Page ACD Viewer Logging In or Out Page ACD Group Status Notifications CM LCD Miscellaneous Using ACD Viewer Page Page Page Chat Chat Operation Using Chat Messaging Page To Call the Person using your Phone To Copy the Conversation To End the Conversation Page Page Chat Feature Operation Response Buttons Personal Groups Whiteboard Operation Whiteboards Setup Configuring Chat On Incoming Message On Incoming Broadcast Message Page Features Save Setting Log Silent Message Conversations To a File Interfacing with Other Programs Format of the DDE Command Interface Page Page Page Page Dialer Main Screen Calls Display Area Functions Sorting Entries Dialer Operation Adding Calls to the Dialer Page Page Configuration Settings Adding Action Buttons to Ready to Dial and Results Screens Advanced Topics Buttons Web Browser Web-based User Administration 16 Prerequisites Log In To change your Security Code/ Password Log Out Home Keystrip Labels DND Activating One Touch Buttons Changing a One Touch Button ** * To Use a One Touch Button ** * * Ring Tones Settings Call Forward CF Internal and Line Calls CF Direct Line Calls To set up Station Call Forward IPedge Web-based User Administration 226 TOSHIBA IPedge UG 06/11 Table 13: Call Forward Internal Calls and Line Calls, CF Direct Line Calls Table 14: Call Forward Direct Line Calls IPedge Web-based User Administration Table 14: Call Forward Direct Line Calls (continued) Speed Dial System Speed Dial System Info Display Advisory Messages Voice Mail Account Code Preferences Index A B C 232 D E F G H L M N O P R S T U V