Toshiba IP-5000 Series, IPedge IP Telephone 6, Chapter 14 Using Microsoft Outlook, Chapter 15 Using Companion Applications

Contents
Chapter 14 – Using Microsoft Outlook
6TOSHIBA IPedge UG 06/11
Chapter 14 –Using Microsoft Outlook
Dialing from within Outlook.............. ................................................................................................. 163
Incoming Calls................................................................................................................................... 163
While on a Call........................................................................ .......................................................... 164
Integrating with Outlook Calendar........................................................................................ ............. 165
Create Actions to set and clear the DSS Message......................................................................... 165
Create Personal Call Handler Rules.............................................................. .................................166
The Final PCH Rules........................................... ...........................................................................166
Chapter 15 –Using Companion Applications
Contacts.................................................................. .......................................................................... 167
Sorting Entries................. ...............................................................................................................1 67
Searching Entries ........................................................................................................................... 167
CIX Directory .................................................................................................................................. 168
Personal / Speed Dial Directory...................................................................................................... 169
Presence Viewer......................................................................................................... ....................169
History........................................................................ ....................................................................... 172
ACD Viewer....................................................................................................................................... 176
Logging In or Out............................................. ...............................................................................177
ACD Group Status..................................................... .....................................................................179
Notifications............... ..................................................................................................................... 180
CM LCD............................................... ...........................................................................................181
Miscellaneous.................................................. ............................................................................... 182
Using ACD Viewer........................................... ...............................................................................182
Requesting Supervisor Help................................................... ........................................................185
Chat............................................................................................................................................ ....... 186
Chat Operation ............................................................................................................................... 186
Using Chat Messaging......................................................................................................... ...........186
To Send a Broadcast Message ...................................................................................................... 189
Chat Feature Operation................................... ...............................................................................191
Response Buttons .......................................................................................................................... 192
Personal Groups........................................................................ .....................................................193
Whiteboard Operation..................................................................................................................... 194
Whiteboards Setup.................... .....................................................................................................195
Configuring Chat............................................................................ .................................................196
Interfacing with Other Programs................................................ .....................................................200
Format of the DDE Command Interface................. ........................................................................201
Dialer....................................................................................................... .......................................... 206
Main Screen......................................................................................................... ...........................206
Calls Display Area .......................................................................................................................... 206
Functions................... ..................................................................................................................... 207
Sorting Entries................. ...............................................................................................................2 08
Dialer Operation.......................................................................................................................... ....208
Adding Calls to the Dialer.......... .....................................................................................................209
Configuration Settings .................................................................................................................... 212
Adding Action Buttons to Ready to Dial and Results Screens........................................................ 213
Advanced Topics................ ............................................................................................................214
Buttons.......................................................................... .................................................................... 215
Web Browser..................................................................................................................................... 216