Contents
Chapter 11 – Buttons
IPedge UG 06/11 5
Changing Call Windows Appearance........... ..................................................................................121
Changing the Button/ACD Button Appearance............................................................................... 121
Email skins........................................................................................................... ...........................122
Tab Settings............................................................................ .......................................................... 123
Add Tab..................... ..................................................................................................................... 123
Update Tab................................................... ..................................................................................123
Delete Tab............. ......................................................................................................................... 124
Revert................. ............................................................................................................................ 124
Chapter 11 –Buttons
Programmable Buttons.... ................................................................................................................. 125
User Programmable Keys............................................................................. .................................... 126
To Initialize Key .............................................................................................................................. 126
To Swap Keys............................................................................................................. ....................126
To Copy This Key............... ............................................................................................................1 26
To Change Key.................................................................................... ...........................................126
Chapter 12 –Actions
Creating Actions............................................................................................................. ................... 133
Attach Account Code....................................... ...............................................................................134
Export Call Info................... ............................................................................................................134
Log Info to File................................................. ...............................................................................135
Lookup in Outlook............................................................................. ..............................................135
Minimize Phone Screen................................................................................. .................................136
Modify Call Information................................................. ..................................................................136
Play WAV File............................................................................ .....................................................137
Pop External Web Browser............................................................................................................. 137
Pop Internal Web Browser...................................................................... ........................................138
Popup Call Info Screen........................................................................ ...........................................139
Popup Phone Screen...................................................................................................................... 140
Run another Program................... ..................................................................................................140
Send DDE Msg............................................. ..................................................................................141
Send Keystrokes to a Program.................................................................. .....................................142
.................................................................................................................................................... ....144
Set Phone Status Message............. ...............................................................................................144
Set Phone Forwarding...................................................... ..............................................................145
System/PBX Command.................................................................................................................. 146
Transfer Call.......... ......................................................................................................................... 147
Action Variables...................................... .......................................................................................... 148
Call Variables.............................................................................................................. ....................148
System Variables.............................................................................. ..............................................150
Exporting Actions................................................................................. ...........................................151
Importing Actions.......................................... ..................................................................................151
Testing Actions.......... ..................................................................................................................... 152
Chapter 13 –Personal Call Handler
Personal Call Handler................................... .................................................................................... 153
Creating Personal Call Handling Rules............................................................................................. 154
Like Matches................................................................. .................................................................... 161
Unlike Matches.................................................................................................................................. 161
Export Rules...................................................................................................................................... 162
Importing Rules....................................................................... .......................................................... 162