Toshiba IP-5000 Series, IPedge IP Telephone 4, Chapter 8 Call Manager Basics, Chapter 9 Using Call Manager Features, Chapter 10 Preferences

Contents
Chapter 8 – Call Manager Basics
4TOSHIBA IPedge UG 06/11
Setting up Call Screening.................................................................................................................... 82
Setting up “Do not Disturb”.................................................................................................................. 82
Setting up a Personal Schedule........................................................................................................ .. 83
Recording a Scheduled Greeting............................................................... ......................................... 83
Unified Messaging............................................................................................................................... 83
Access your Voicemails through Email................................................................... ............................ 83
Chapter 8 – Call Manager Basics
The Main Screen........................................................................................................ ......................... 86
The Compact View ........................................................................................................................... 86
Expanded View................................................................................. ................................................89
Screen Docked Views....................................................................................................................... 90
Call Manager Main Menu.................................................................................................................. 90
Shortcuts.......................................................................... ................................................................... 91
Quick Access Toolbar (QAT)..................................... .......................................................................91
KeyTips................................................................................ .............................................................91
Hot Keys................ ........................................................................................................................... 91
The Side Window Screen.................................................................................................................... 92
Call Handler Mode............................................... .............................................................................92
Buttons Mode.............................................................................................................. ......................92
Companion Application Windows........................................................................................................ 93
Screen Colors........... .......................................................................................................................... 93
Chapter 9 – Using Call Manager Features
Call Handling Features........................................................................................................................ 95
Making Outgoing Calls...................................................................................................... ................95
Answering Calls................................................... .............................................................................96
Hang Up............................................................................................................ ................................97
Holding Calls........................................................................................................................... ..........97
Transferring Calls ............................................................................................................................. 97
Call Forwarding.............................................................................................................. ...................98
Status Messages and DND .............................................................................................................. 99
Viewing Extra Call Information................................................................................................ ........100
Call Center Features............................................................ ............................................................. 101
Logging In or Out............................................. ...............................................................................101
Changing Agent Status.................................................................................. .................................102
................................................................................................................................................... ....... 102
Chapter 10 –Preferences
PREFERENCES..................................... .......................................................................................... 103
Config Settings.................................................................................................. ................................ 103
General................................................ ........................................................................................... 104
Dialing Tab.............................................................................................................. ........................108
Docking Tab................................................................................................................ ....................113
Advanced Tab................................................................................................................ .................114
Setting Up Hot Key Dialing & Popup................................................................................................. 117
Setting Shortcut Keys................... ..................................................................................................117
Skin Editor............................................................................................................ ............................. 118
Skins Files ...................................................................................................................................... 119
Saving/Creating New/Deleting Skins................................... ...........................................................119
The Skin Editor.......... ..................................................................................................................... 120
LCD Background and Text Colors.................................... ..............................................................120
Insert your Logo into the Skin.................................................... .....................................................121