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Toshiba P100/P105 If Something Goes Wrong, Problems that are easy to fix, Your program stops responding, To close a program that has stopped responding:

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Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of a software program.

This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1Press Ctrl, Alt, and Del simultaneously (once). The Windows Task Manager window appears.

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Contents

Satellite® P100/P105 Series User’s Guide pcsupport.toshiba.com Model: Satellite® P100/P105 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice “Declaration of Conformity Information” Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Europe - Restrictions for use of 5 GHz Frequencies in European Community Countries Page Page Bluetooth® Wireless Technology Interoperability Bluetooth® Wireless Technology and Your Health Regulatory statements Canada — Industry Canada (IC) Using this Equipment in Japan 2.4FH1 Device Authorization CD-RW/DVD-ROMor Multi-functionDrive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Turning on the power Control buttons on the computer Setting up your printer commands CD-RW/DVD-ROMor multi-functiondrive Toshiba’s energy-saverdesign Running the computer on battery power Battery Notice Power management Using additional batteries Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from Mouse Utility TOSHIBA Hardware Setup TOSHIBA Zooming Utility TOSHIBA Button Controls CD/DVD Drive Acoustic Silencer problems Sound system problems PC Card problems Printer problems Modem problems Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Search for Wireless Devices Introduction This guide Safety icons Other icons used Other documentation Service options Getting Started Selecting a place to work Creating a computer-friendlyenvironment Keeping yourself comfortable Precautions 1.Turn off the computer 2.Disconnect the AC adapter from the power plug socket and computer 3.Remove the battery pack Read the enclosed Instruction Manual for Safety and Comfort Selecting a place to work ❖Never turn off the computer if a drive light indicates a drive is active ❖Scan all new files for viruses Important information on your computer’s cooling fan Setting up your computer Setting up your software Registering your computer with Toshiba display the message: “An Internet connection could not be chosen.” Click Next to continue and network settings Registering your computer with Toshiba register.toshiba.com Adding external devices Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adapter Sample connecting the power cord/cable to the AC adapter 2Plug the AC adapter into the DC-INon the back of the computer Sample connecting the AC adapter to the computer The AC power light on the indicator panel glows blue ❖Glows amber while the main battery is being charged (AC adapter connected) ❖Glows blue when the main battery is fully charged Using the main battery Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Adding memory (optional) Installing a memory module Turn off 2Click Turn Off Sample unscrewing the memory module slot cover 7Remove the memory slot cover 9Remove the new memory module from its antistatic packaging Page Page Removing a memory module Pull the clips away from the memory module. The memory module pops up slightly Sample removing the memory module 4Replace the memory module slot cover and tighten the screw 6Turn the computer right side up 7Reconnect the cables Using the TouchPad™ Scrolling with the TouchPad™ Control buttons Disabling or enabling the TouchPad Disable Enable Apply Using the Dual Mode Pad Scrolling with the Dual Mode Pad Using the Control buttons Using Tap Zones Using the Virtual Buttons Disabling or enabling the Dual Mode Pad Using external display devices Connecting an external monitor or projector 3Turn on the external device Set the display mode by pressing Directing the display output when you turn on the computer 1Press Fn and F5 simultaneously This hot key cycles through the settings in the following order: Using an external keyboard Using a mouse Connecting a printer Setting up your printer Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Turn Off or Shut Down Hibernation mode Standby mode Using the Turn Off Computer or Shut Down commands Turn Off Shut Down Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Starting again from Hibernation mode Using and configuring Standby mode Configuring Standby mode options Starting again from Standby mode Closing the display panel Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Learning the Basics Computing tips Page Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Windows special keys Starting a program Starting a program from the Start menu Starting a program from Windows® Explorer Starting a program from the Run dialog box Saving your work Saving files File names Using a file extension Printing your work Backing up your work Restoring your work Using the CD-RW/DVD-ROMor multi-functiondrive CD-RW/DVD-ROMor multi-functiondrive components Media Control Buttons Inserting a compact disc Page Playing an audio CD Sample Windows Media Player screen ❖To play the CD or to pause, click the Play/pause button ❖To stop the CD, click the Stop button Playing CDs using Auto-Run Creating a CD Removing a disc with the computer on Removing a disc with the computer off Caring for CD or DVD Discs Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Battery Notice Power management Using additional batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power HINT: Be careful not to confuse the battery light () with the on/off light () Determining remaining main battery power Sample Power Meter tab of Power Options Properties What to do when the main battery runs low Setting battery alarms Conserving battery power Power Schemes Using a hot key to set the Power Scheme Changing the main battery Removing the battery from the computer Inserting a charged battery 2Insert the charged battery into the slot until the latch clicks Sample inserting the battery 3Slide the battery release lock to the locked position 4Turn the computer right side up Reconnect any cables that were removed in step 3 of Taking care of your battery Safety precautions Maximizing battery life Disposing of used batteries Traveling tips Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray Setting up for communications Determining the COM port Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Using the Ethernet LAN Port Using Wireless LAN Connectivity An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the i.LINK® port Using PC Cards Inserting a PC Card Removing a PC Card Setting up a PC Card for your computer Using an ExpressCard™ Inserting an ExpressCard Removing an ExpressCard Using the Bridge Media Adapter Slot Inserting memory media Removing memory media Toshiba Utilities TOSHIBA Assist Connect Secure Protect & Fix Optimize TOSHIBA SD™ Memory Card Format Utility To format an SD memory card using this utility: The SD Memory Card Format screen appears Sample SD Memory Card Format screen 2Select the drive corresponding to the SD memory card Setting passwords Using an instant password Using a supervisor or user password Setting a supervisor password Deleting a supervisor password Setting a user password Disabling a user password TOSHIBA Password Utility Page PC Diagnostic Tool Utility TOSHIBA Hotkey Utility Mouse Utility TOSHIBA Hardware Setup Page TOSHIBA Zooming Utility TOSHIBA Button Controls CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment Page Fingerprint Logon Power-onSecurity Enabling Power-onSecurity Fingerprint Management Control Center Fingerprints Settings Help Password Bank Biomenu Registering a new Web page or dialog Replaying a registered Web page or dialog Replaying registrations with multiple forms Replaying a registered dialog Editing an existing registration Deleting a registration How to Delete the Fingerprint Data Care and maintenance of your fingerprint sensor Page Fingerprint sensor limitations If Something Goes Wrong Problems that are easy to fix 2Click the Applications tab 3Select the program you want to close, then click End Task Close the remaining programs one by one by selecting the program name, then To power off your computer, do one of the following: If you are not connected to a domain server: Problems when you turn on the computer These problems may occur when you turn on the power The computer will not start Press and hold the power switch for at least 10 seconds The computer starts but when you press a key nothing happens The computer displays the message The Windows® operating system is not working Using Startup options to fix problems Internet problems The Windows® XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems Display problems The screen does not look right The built-inscreen flickers Disk drive problems Error-checking Your data files are damaged or corrupted Some programs run correctly but others do not A diskette will not go into the optional external diskette drive The drive cannot read a diskette CD-RW/DVD-ROMor multi-functiondrive problems Sound system problems PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The computer stops working (hangs) when you insert a PC Card Follow this procedure before you remove a PC Card: 1Double-clickthe Safely Remove Hardware icon on the System tray icon on the System tray 2Select the item you wish to remove Printer problems Modem problems Wireless networking problems 2Double-click Network Connections 4Select Internet Protocol (TCP/IP), then click Properties 5Select Obtain an IP address automatically Run Cmd Special considerations for Windows XP DVD operating problems A blank screen appears while watching a DVD-ROMmovie or title 2Click Properties Screen Saver 4Deselect Shut off Monitor Jumping video lines appear around the DVD-ROMvideo window DVD titles, games, or applications appear distorted Desktop 3Select the Advanced Flat Panel tab 4Click Disable Display Stretch Feature The screen saver runs while you are watching a movie or title Develop good computing habits Data and system configuration backup in Windows XP Saving system configuration with Restore Points 4Click Restore my computer to an earlier time, then click Next 6Select the desired Restore Point from the list, and then click Next Backing up your data to CDs with Windows XP Develop good computing habits E-mail Newsgroup files and When you have finished copying files to the CD window, click Write these files to CD Favorites (bookmarks) for Internet Explorer and other Web browsers General tips for installing hardware and software If you need further assistance Before you contact Toshiba Contacting Toshiba Toshiba’s Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 20041, Agrate Brianza Hot Keys Volume Mute Password security Without a password With a password Maintaining security when the battery is not fully charged Power usage Standby mode Hibernation mode Display modes Display brightness Disabling or enabling the TouchPad or Dual Mode Pad Zooming applications in/out Keyboard hot keys USA and Canada AustraliaEurope Page Getting Started Starting ConfigFree Page ConfigFree Utilities Connectivity Doctor Page Page Search for Wireless Devices Creating a new wireless connection Sample dragging a device to the Access Point Sample Wireless settings screen 3Enter the SSID/WEP information and connect to the device Wireless settings screen Creating a detected device wireless connection Transferring files using Bluetooth Send to Bluetooth Devices Disconnecting from a Bluetooth device Profile Settings Internet settings Devices TCP/IP settings Profile Add Change Icon Captured Items Auto Switch Settings Page ConfigFree SUMMIT Page Page Using ConfigFree SUMMIT Quick Connect Toshiba Wireless Projector Page Direct Link Toshiba Device Using the Automatic Switch Semi-AutomaticSwitch Feature 3Select the Auto Switch (SSID) tab List of target SSIDs and profiles 6Select Automatically switch profiles when connected to this SSID 7Check Automatically switch profile when connected to this SSID Switch Glossary Acronyms 260 Glossary DMA DIMM DOS DPI Terms 262 Glossary original file is lost or damaged basic input/output system (BIOS) — See BIOS baud rate — The speed at which a communication device, such as a second). See also bits per second Glossary . Compare DVD-ROM character chip 264 Glossary CPU cache cache, L1 cache, L2 cache cursor specify an alternative setting disk drive diskette double-density diskette high-density 266 Glossary file document file allocation table (FAT) file name earth, and is the point of reference for voltages in the circuit software Suspend See also diskette the battery save mode. (2) A key or combination of keys that 268 Glossary Internet World Wide Web Mode Pad than main memory. See also cache, CPU cache, L1 cache microprocessor — See central processing unit (CPU) microprocessor MIDI (Musical Instrument Digital Interface) — A standard for — A standard for modem 270 Glossary palette — See color palette palette time. On your computer, the parallel port provides a parallel device. Most modern printers are parallel. Compare serial RAM (random access memory) — Volatile memory that can be is used for your computer’s main memory. See also memory Compare ROM random access memory — See RAM read-onlymemory — See ROM 272 Glossary software Standby Suspend system disk Web — See World Wide Web Web Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components Index Index Page Page 278 Index Page 280 Index