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Toshiba P205 Problems that are easy to fix, If Something Goes Wrong, Your program stops responding, Start Task Manager

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Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program.

This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager.

The Windows® Task Manager window appears.

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Contents

Satellite® P200/P205 Series User’s Guide Model: Satellite® P200/P205 Series Protection of Stored Data Critical Applications Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page ❖This device must not be operated in ad-hocmode using channels in the Argentina Brazil Chile Iceland Japan Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Hong Kong Malaysia Philippines Thailand Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 4965AGN CanadaUSA Bluetooth® Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth® wireless technology) Bulgaria China Cyprus Czech Republic Regulatory statements Using this Equipment in Japan 2.4FH1 2FH: This equipment uses FH-SSmodulation 3The interference range of this equipment is less than 10m Optical Drive Safety Instructions Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Adding memory (optional) Caring for your computer Cleaning the computer Moving the computer Using a computer lock Computing tips Running the computer on battery power Battery Notice Power management Using additional batteries Charging batteries Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment Fingerprint Logon Power-onSecurity DVD operating problems Develop good computing habits Data and system configuration backup in the Windows® operating system If you need further assistance Introduction This guide Safety icons Other documentation Service options Getting Started Selecting a place to work Getting Started Selecting a place to work ❖Extreme heat, cold, or humidity Keeping yourself comfortable Precautions Avoid prolonged physical contact with the underside or surface of the computer 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer Selecting a place to work ❖Never turn off the computer if a drive light indicates a drive is active ❖Scan all new files for viruses Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object Setting up your computer Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the left side of the Charging the main battery Using the computer for the first time Using the computer for the first time Your computer’s features and specifications This information applies to all the features and icons described in this guide Below are examples of some of the many possible icons used on your computer: (Sample Illustration) System icons Adding memory (optional) 2Click Shut Down (Sample Illustration) Removing the memory module slot cover 7Remove the memory module slot cover 10Locate an empty memory module slot on the underside of the computer Page Page Re-insert “Inserting a charged battery” on page 16Turn the computer right side up 17Reconnect the cables Removing a memory module If you need to remove a memory module: Complete steps to shut down the computer and open the memory module slot cover If “Start Windows® Normally” is highlighted, then press Enter Enter another, you must remove the top module first before Checking total memory 1Click Start, Control Panel, and then System. The System window appears Memory (RAM) Hard Drive Recovery Utilities Creating Recovery CDs/DVDs Recovery Disc Creator All Programs DVD Create Hard Disk Drive Recovery options Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) Recovery of Factory Default Software The Recovery of Factory Default Software screen appears (Sample Image) Recovery of Factory Default Software screen 2Select Recover to out-of-box-state,and then click Next Erasing the hard disk Erase the hard disk Delete all data and partitions from the hard Delete all partitions and overwrite all sectors on the hard To recover only your C: drive: Recovering the C: partition with a user specified size To resize and recover your C: drive: 2Select Recover to a custom size partition 3Specify the size of the C: drive. Click the up/down arrows to increase/decrease the C: drive size in 1 GB increments Hard Disk Drive Recovery using the Recovery media “Creating Recovery CDs/DVDs” on page 2When the initial screen displays, press F12. The boot menu appears Using the arrow keys, select the CD/DVD Using the TouchPad™ your finger several times across the TouchPad in the preferred direction Scrolling with the TouchPad™ Control buttons Disabling or enabling the TouchPad™ Using the Dual Mode Pad Enabling Dual Mode Control Panel Mouse Device Settings Settings Using external display devices Using external display devices Directing the display output when you turn on the computer Using an external keyboard Using a mouse Connecting a printer Setting up a printer Connecting an optional external diskette drive Turning off the computer Turning off the computer Options for turning off the computer Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Sleep mode Factors to consider when choosing Sleep: ❖While in Sleep mode, the computer uses some main battery power For information on using Sleep, see “Using and configuring Sleep mode” on page Using the Shut Down command Turning off the computer more quickly 1Click Start, Control Panel, System and Maintenance, and then Power Options Change plan settings 3Click Change advanced power settings Power buttons and lid ❖Lid close action Shut down ❖Power button action Restarting your computer Using and configuring Hibernation mode 2Click Hibernate Configuring Hibernation mode options 5Select Hibernate for the options you want Hibernate Starting again from Hibernation mode Using and configuring Sleep mode Sleep Configuring Sleep mode options 1 Click Start, Control Panel, System and Maintenance, and then Power Options Put the computer to sleep On battery 4Click Change advanced power settings Customizing your computer’s settings Caring for your computer Using a computer lock Learning the Basics Computing tips Using the keyboard Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Starting a program Starting a program Accessories WordPad Close Starting a program from Windows® Explorer Saving your work Saving your work Saving files File Save 2Click Browse folders Printing your work Backing up your work Using the optical drive Optical drive components Drive in-useindicator light Eject button Manual eject hole (Sample Illustration) Optical drive Media control buttons Internet browser button Media button Play/Pause button Stop button 4 Grasp the tray and pull it fully open (Sample Illustration) Drive tray fully extended 5Hold the disc by its edges and check that it is free of dust “Caring for CD or DVD discs” on page 6Place the disc carefully in the disc tray, label side up Playing an audio CD Play/Pause Stop Playing optical media 1Click Start, and then Computer 2Click the optical drive icon The disc drive will run the CD/DVD Creating a CD/DVD Removing a disc with the computer on To remove a disc (CD or DVD) with the computer turned on: 1Press the eject button on the drive 3Gently press the tray in to close it Removing a disc with the computer off Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Running the computer on battery power Battery Notice “Maintaining your battery” on page DVDs while running the computer on AC power. For more page The computer also has an internal real-time-clock(RTC) battery Charging batteries Charging batteries Charging the main battery The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Monitoring main battery power AC power supply replacing the main battery light ( ) System Indicator Lights (Sample Illustration) Power and battery light locations Determining remaining battery power calculations Highlight the power icon in the Notification Area. A What to do when the main battery runs low When the main battery runs low you can: Setting battery notifications 1Click Start, Control Panel, Mobile PC, and then Power Options Battery Conserving battery power Power Plans Create a Power Plan Change Plan Settings Change Advanced Settings Save Changes Using a hot key to set the Power Plan Changing the main battery Page Inserting a charged battery To insert a battery: 2Insert the charged battery into the slot until the latch clicks (Sample Illustration) Inserting the battery Taking care of your battery Taking care of your battery Maintaining your battery Disposing of used batteries Traveling tips Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Start button Taskbar Start button Taskbar Notification Area Setting up for communications Setting up for communications Connecting a modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Dial Up Connect How to disable the Ethernet LAN port 1Click Start, Control Panel, System and Maintenance, and then System An overview of using the Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Web Camera Using an ExpressCard™ Using the Bridge Media Adapter Slot Inserting memory media Removing memory media Using the i.LINK® port Toshiba Utilities TOSHIBA Assist Connect Secure Protect & Fix Optimize Toshiba Application Installer Setting passwords Setting passwords Using a supervisor password Setting a supervisor password To set a supervisor password: 1Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 2On the left side, click the Secure tab Deleting a supervisor password To delete a supervisor password: 4Select Not Registered, then click OK 5Enter the supervisor password, then click OK 6Click OK to exit Deleting a user password TOSHIBA PC Diagnostic Tool Utility TOSHIBA SD™ Memory Card Format Utility Mouse Utility Toshiba Hardware Setup Toshiba Hardware Setup CPU Dynamically Switchable Always TOSHIBA Zooming Utility TOSHIBA Button Support CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment Enroll or Edit Fingerprints 1Click Start, All Programs, Protector Suite QL, and then Control Center Fingerprints Fingerprint Logon Power-onSecurity Enabling Power-onSecurity 1Open the Control Center and go to Settings - System Settings Fingerprint Management Control Center Fingerprints Enroll or edit current user’s fingerprint Settings User Power-on Elevate Administrative Privileges for User Password Bank Biomenu User Settings Registering a new Web page or dialog Register Replaying a registered Web page or dialog 2Select Registered Sites Password bank Replaying a registered dialog Editing an existing registration 3Select Registrations Edit Auto submit How to Delete the Fingerprint Data 2Click Fingerprints then Delete Remove Care and maintenance of your fingerprint reader Page ConfigFree™ Getting Started Starting ConfigFree ❖Click Start, All Programs, Toshiba, Networking, and then ConfigFree ❖Double-clickthe ConfigFree icon in the Notification Area TOSHIBA Assist Profile Settings Internet settings Devices TCP/IP Profile 3Click Open Settings Add Problems that are easy to fix Problems when you turn on the computer Problems when you turn on the computer The computer starts but when you press a key nothing happens “Problems that are easy to fix” on page “Resolving a hardware conflict” on page The computer displays the The computer displays the Non-Systemdisk or disk error message The AC power light is blinking Step-Charging the computer’s battery Ask Iris The Windows® operating system is not working Description Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in My browser cannot find a site I bookmarked Resolving a hardware conflict Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device For an older device, remove it from the computer Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems Nothing happens when you press the keys on the external keyboard Restart Display problems The screen is blank The screen does not look right Personalize Windows Color and Appearance Display settings The built-inscreen flickers Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Your data files are damaged or corrupted A diskette will not go into the optional external diskette drive The drive cannot read a diskette Optical drive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers Adjust the volume control Try pressing Fn + Esc to see if volume mute is disabled PC Card problems PC Card checklist ❖Make sure the card is inserted properly into the slot ❖Make sure all cables are securely connected Resolving PC Card problems The computer stops working (hangs) when you insert a PC Card Follow this procedure before you remove a PC Card: 1Click the Safely Remove Hardware icon in the Notification Area The Safely Remove Hardware screen appears 2Click Safely remove for the device you want to swap Printer problems The printer will not print The printer will not print what you see on the screen Modem problems The modem will not receive or transmit properly The modem is on, set up properly but still does not transmit or receive data Wireless networking problems Network 2 Click View Status Details DHCP Enabled 3 At the top-leftof the Start menu, click cmd.exe Special considerations for the Windows® operating system Wireless Network 2Click Connect to a network 3Select the desired network from the list and click Connect A message informs you that the selected network is not secure DVD operating problems Develop good computing habits Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, All Programs, Accessories, System Tools, and then System Restore 2Click open System Protection Back Backing up your data or your entire computer with the Windows® operating system 2Click Start 3Click Control Panel 4Click System and Maintenance 5Click Backup and Restore Center General tips for installing hardware and software If you need further assistance Other Toshiba Internet Web sites Toshiba’s worldwide offices Toshiba’s worldwide offices United States The Rest of Europe Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Using the Application Cards Card Case Page Hot key functions Password security Power plan Page This TOSHIBA Card or hot key places the computer into Hibernation mode (Sample Image) Hibernation options ❖To enable Hibernation mode, select Display modes Display brightness This TOSHIBA Card decreases or increases the screen brightness Selecting this Card or pressing either hot key displays the following options: (Sample Image) Display brightness Disabling or enabling wireless devices The wireless modes are: ❖ Wi-Fi® enabled—Enablesjust the Wi-Fi® module ❖Bluetooth® enabled—Enablesjust the Bluetooth® module Disabling or enabling the TouchPad™ or Dual Mode Pad Changing screen resolution Keyboard hot key functions This hot key turns the Zooming utility to zoom-out This hot key turns the Zooming utility to zoom-in Power Cord/Cable Connectors USA and Canada AustraliaEurope Acronyms Glossary DOS DPI DSTN DVD-ROM Terms baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) baud rate boot boot disk — See system disk boot disk boot priority (startup sequence) 222 Glossary central processing unit (CPU) character chip click device device driver dialog box direct current (DC) directory — See folder 224 Glossary double-density download upload drag file extension file name folder format frontside bus 226 Glossary hot key hot swapping icon interlaced local area network — See LAN logical drive memory RAM ROM 228 Glossary non-system system disk online operating system port connection to a network or a peripheral device processor — See central processing unit (CPU) processor program 230 Glossary select serial shortcut — See keyboard shortcut shortcut Web World Wide Web (www) Index Index compact disc positioning 96 compact discs using computer caring for 82 cleaning 82 moving non-systemdisk or disk error message 234 Index troubleshooting 179 using keyboard, external lock computer, using main battery removing 236 Index connecting 44 powering down using Hibernation 77 using Shut Down 75 using Sleep precautions 39 primary button 65 printer connecting 70 problem solving icons 36 precautions saving files 89 screen blank does not look normal/flickers 180 secondary button set up communications 122 setting up 238 Index