TroubleshootingProcedures | Toshiba PROL550 specification

Chapter2

TroubleshootingProcedures

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Toshiba PROL550 manual TroubleshootingProcedures

Contents

ToshibaPersonalComputer Satellite MaintenanceManual Trademarks CopyrightDisclaimer Safetyprecautions Preface Themanualisdividedintothefollowingparts ReadOnlyMemoryROM Diskcopyab TableofContents TestsandDiagnostics ReplacementProcedures Motherboard InstallingtheCPU RemovingtheWLANCard InstallingtheWLANCardRemovingtheModemCard InstallingtheModemCard RemovingtheLCDBezelAssembly InstallingtheLCDBezel 31 ReapplyShinetsu7726greaseonthethermalmoduleand AppendixA AppendixBAppendixC AppendixD HardwareOverview Contents Tables Quick/Normal Charging TimePage 160/200/320GB,S-ATA7,200rpm FeaturesBatteryPack SATELLITEL550MAINTENANCEMANUAL ExternalMonitorPort UniversalSerialBusUSBPorts ESATA ExpressCardSlotBTOBridgeMediaSlot Soundsystem PortcansendSDandHDvideo/audiosignals Lanbto BluetoothBTO 1AIDPartsDescriptionPlacementPartA Compal Confidential Biosromeeprom SATELLITEL550MAINTENANCEMANUAL 2.5-inchHDD 2SATAHDD 3DVDSuperMultiDrive DVDSuperMultiDriveSpecifications DVDSuperMulti+-RDoubleLayer PowerSupply SATELLITEL550MAINTENANCEMANUAL MainBattery BatteryChargingControlBatteryCharge Batteries RTCBattery TroubleshootingProcedures Page Contents Tables TroubleshootingIntroduction TroubleshootingFlowchart 4A56 1Troubleshootingflowchart2/2 SATELLITEL550/PROL550SERIESMAINTENANCEMANUAL7 SATELLITEL550/PROL550SERIESMAINTENANCEMANUAL8 PowerSupplyTroubleshooting A R T Procedure1 PowerStatusCheck DC-INLED Procedure2 Adaptor/batteryreplacement DC-INLED ACpowercord ACadaptorcord System Adaptor Board Battery Procedure3 Powersupplyconnectioncheck Procedure4 Diagnosticcheck Procedure5 Replacementcheck DisplayTroubleshooting A R T Procedure1 Externaldisplaycheck Procedure2 Diagnosticcheck Procedure3 Connectorandreplacementcheck KeyboardTroubleshooting A R T Procedure1 Externalkeyboardcheck Iftheproblemstillexists,performCheck3 6ExternalUSBDevicesTroubleshooting N n e c tio n 5ExternalUSBdevicetroubleshootingprocess Procedure1 Externaldeviceandconnectioncheck Procedure2 Replacesystemboard 7TouchPadTroubleshooting 6Touchpadtroubleshootingprocess Procedure1 TouchPadconnectioncheck Procedure2 TouchPadreplacementcheck 8SpeakerTroubleshooting 7Speakertroubleshootingprocess Procedure1 Audiosourcetest Procedure2 EarphonetestProcedure3 Connectioncheck Procedure4 Replacementcheck WirelessLANTroubleshooting Start Procedure1 Diagnostictest Procedure2 Connectorandreplacementcheck CameraTroubleshooting 9Cameratroubleshootingprocess SATELLITEL550/SATELLITEL555/SATELLITEL557/SATELLITEPROL55029 BluetoothTroubleshooting 10Bluetoothtroubleshootingprocess SATELLITEL550/SATELLITEL555/SATELLITEL557/SATELLITEPROL55031 12 3in1cardTroubleshooting Procedure1 3in1cardtest Procedure2 3in1Cardsocketcheck 13 HDD/SSDTroubleshooting 12HDDtroubleshootingprocess SATELLITEL550/SATELLITEL555/SATELLITEL557/SATELLITEPROL55035 14CRTTroubleshooting A R T Procedure1 CRTconnectioncheck Procedure2 CRTsetcheck 15LANTroubleshooting 14LANtroubleshootingprocess Procedure3 LANsetcheck Procedure1LANDiagnostictestProcedure2 LANconnectioncheck 16MICTroubleshooting 17ButtonTroubleshooting SATELLITEL550/SATELLITEL555/SATELLITEL557/SATELLITEPROL55042 Procedure2 Replacementcheck ModemTroubleshooting 17Modemtroubleshootingprocess Procedure3 Modemreplacementcheck Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck ExpresscardTroubleshooting A R T Procedure1 Expresscardtest Procedure2 Expresscardsocketreplacementcheck HDMITroubleshooting 19HDMItroubleshootingprocess Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 21E-SATATroubleshooting Start Procedure3 Connectionandreplacementcheck Procedure1 E-SATAdevicecheckProcedure2 WindowsApplicationcheck OpticalDriveTroubleshooting 21Opticaldrivetroubleshootingprocess Procedure3 Softwarecheck Procedure1 AudioCDcheckProcedure2 Drivecleaningcheck Procedure4 Connectioncheckandreplacementcheck TestsandDiagnostics TestsandDiagnostics RDMITest WDMITest 1TheDiagnosticTestMemorycheck 2ExecutingtheDiagnosticTest TestsandDiagnosticsThetestlistisasthefollowing AudiosoundTEST Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressed DisplayConfiguration Tests and DiagnosticsThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 4Audiosoundtest Buffaloonlyhaveonespeaker,noneedtestLeft/RightSpeaker 5FanON/OFFTest 6MainBatteryChargeTest 6FanON/OFFTest 7FDDTest Satellite L550/ProL550 Series Maintenance Manual Series T&D Memorycheck 9KeyboardTest KUK,forEurope 3TestsandDiagnostics Japankeyboard 10MousePadTest SwapButtonsLeft/Right 11LCDPixelsModeTest Followbelowstepstorunthistest ClosetheLCDcover OpentheLCD 12MagneticSwitchTestVGAMode Tests and Diagnostics 13LANTest Page Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15BUTTONTEST ThetoolforfivebuttonsSKU,theScreenwoulddisplayasbelow 161stHDDTest BUTTONDMute TestsandDiagnostics Tests and Diagnostics 17ReadDMI Figurebelowwillbedisplayed 18WriteDMI WriteOMEstring WriteVersion WriteSerial WriteProduct TestsandDiagnostics 18HDCPKeyCheck Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG TestsandDiagnostics ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheCPU InstallingCPU Figures 4ReplacementProcedures General Thenremove4.22LCDModule HowtousethecharttwoexamplesForremovingtheLCDModule SafetyPrecautions SatelliteL550MaintenanceManual BeforeYouBegin AfterinstallingaFRU,makesurethattheFRUandlaptopworknormally DisassemblyProceduresAssemblyProcedures ToolsandEquipment ScrewTighteningTorque SymbolsofScrewsontheLaptopBody SymbolexamplesColorsofScrewShanks 6mmbindscrew 12mmbindscrew B12 5mmstud Battery RemovingtheBatteryPack Slideinthebatterylock InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures HDD InstallingtheHDD ToseparatetheplatefromtheHDD,removefourM3x3screws M3x3*4 SecurethemainHDDdoorbytighteningoneM2.5x6screw Memory RemovingtheOptionalMemory InstallingtheOptionalMemory Spreadoutthetwomemorylocklatchessothatthememorypopsup ODD RemovingtheODDBayModule InstallingtheODDBayModule DisassemblingtheODDDrive AssemblingtheODDDrive Removethekeyboardcover KeyboardCoverandKeyboardRemovingtheKeyboardCoverandKeyboard 9Removingscrewsandreleasinghooksfromthekeyboard InstallingthekeyboardCoverandKeyboard 10Removingthekeyboard LogicUpperAssembly RemovingtheLogicUpperAssembly Turnthelaptopoverandopenit.Removesix2.5x6screws 12Removingsixscrewsfromunderthekeyboard Liftupthelogicupperassembly InstallingtheLogicUpperAssembly RemovingtheFunctionBoard InstallingthefunctionboardFunctionBoard Removethecardfromthelogicupperassembly BluetoothCardRemovingtheBluetoothcard InstallingtheBluetoothcard TouchPadButtonBoardandBracket RemovingthetouchpadbuttonboardandbracketRemovetwoM2.5x4screwsandonecablefromthetouchpadbuttonboard Removethetouchpadbuttonboard Removethetouchpadbracket InstallingtheTouchPadButtonboardandBracketRemoveoneM2.5x4screwfromthetouchpadbracket RemovingtheSpeakers InstallingtheSpeakersSpeakers Attachthespeakercabletothemotherboard DisplayAssembly RemovingtheDisplayAssemblyRemovethedisplayassemblyfromthelogiclowerassembly M2.5x6*4 Removetheleftandrighthingebracketsfromthelogiclowerassembly InstallingtheDisplayAssembly RemovingtheThermalFan InstallingtheThermalFanThermalFan RemovingtheMotherboard RemovethemotherboardaccordingtothefollowingproceduresMotherboard 23RemovingtheDCINconnectorandcable Removethemotherboardfromthelogiclowerassembly Seatthemotherboarddowninthelowerlogicassembly InstallingtheMotherboardInstallthemotherboardaccordingtothefollowingprocedures 26InstallingtheDCINconnector InstallingtheUSBBoard USBBoardRemovingtheUSBBoard M2.5x4*1 RemovingtheODDBoard InstallingtheODDBoardODDBoard Removethethermalmodulefromthemotherboard 54 1 ThermalModuleandVGABoardOptionalRemovingtheThermalModuleandVGABoard InstallingtheVGABoardandThermalModule 29RemovingtheThermalModule Thermalpad RemovetheCPUaccordingtothefollowingproceduresandFigure4.32 18 CPURemovingtheCPU WhenremovingtheCPU,keepthefollowinginmind InstallingCPU RemovingtheWLANCard InstallingtheWLANCardWLANCard InstallingtheModemCard ModemCardOptionalRemovingtheModemCard Flipthemodemcardover,anddetachthecableconnectedtothecard LCDBezelAssembly RemovingtheLCDBezelAssembly 36Takingoutthehingewall InstallingtheLCDbezel SeattheLCDbezelassemblyinthecorrectposition 39Pressingthebezelhingewall PresstheleftandrightsideofthebezelasshowninFigure4.41 PressthebezelupsidehooksasshowninFigure4.42 LCDModule RemovingtheLCDModule 44RemovingtheLCDHingeAssembly M2x2.5*6 RemovethetapeandLVDScableconnector.ThendetachtheLVDScable 45RemovingtheLVDScable InstallingtheLCDModule Installtheinverterboardaccordingtothefollowingprocedures 47RemovingtheLCDModulefromtheLCDcoverassembly LiftthemicrophonecablefromtheLCDcoverassembly InstallingtheCMOSBoardandMicrophoneCMOSBoardandMicrophoneOptional RemovingtheCMOSBoardandMicrophone PrecautionsforhandlingtheLCDmodule AppendixA HandlingtheLCDModule SATELLITEA350SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions SystemBoardTopView FigureB-1SystemBoardLayoutTop SystemBoardBottomView FigureB-2SystemBoardLayoutBottom TableB-1SystemBoardICstopandbottom Lock G Enerator SLG8SP556VTR Jesata AppendixC PinAssignments SystemBoard Jfan Jcrt JFP Jhdd Jodd JBT Jcam TableC-11WLANConnectorpinassignments52-pin Jwlan Jexp Jlan Jusbb TableC-15SODIMMI/Fpinassignments200-PIN1/4 TableC-15SODIMMI/Fpinassignments200-PIN2/4 TableC-15SODIMMI/Fpinassignments200-PIN3/4 A10/AP TableC-15SODIMMI/Fpinassignments200-PIN4/4 18 JKB1 JlineJmic TableC-19CARDREADERconnectorpinassignments21-pin Jread TableC-20VGA/BConnectorpinassignments200-PIN1/4 Jmxm Table C-20 VGA/B Connector pin assignments 200-PIN 2/4 TableC-20VGA/BConnectorpinassignments200-PIN3/4 GND +3VS +3VS +3VS Jexmic Jspk Jmdc Jpcm S1IOWR# AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset21/4 TableD-1Scancodesset1andset22/4 TableD-1Scancodesset1andset23/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset24/4 TableD-2ScancodeswithleftShiftkey With left ShiftSet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-3ScancodesinNumlockmode TableD-4ScancodeswithFnkey TableD-5Scancodesinoverlaymode TableD-7No.126keyscancode Thiskeygeneratesonlymakecodes AppendixE KeyLayout Thai TI Keyboard Korean KO Keyboard United Kingdom UK Keyboard US International UI Keyboard Hebrew HB Keyboard Danish DM Keyboard Swiss SW Keyboard Arabic are Keyboard Czech CZ Keyboard Russian RU Keyboard Portuguese PO Keyboard Slovakian SL Keyboard Italian IT Keyboard French FR Keyboard German GR Keyboard Greek GK Keyboard Hungarian HG Keyboard Spanish SP Keyboard Turkish TR Keyboard Turkish F TR-F Keyboard Swedish SD Keyboard Belgian be Keyboard Yugoslavian YU Keyboard Norwegian NW Keyboard Scandinavian ND Keyboard SATELLITEL550/PROL550SERIESMAINTENANCEMANUAL Japanese JP Keyboard AppendixF SeriesScrewTorqueListKTWAA TableF-1SeriesScrewTorqueList Logup AppendixG Reliability