Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

Display error occurs

Check that the cable connecting the external

 

 

monitor to the computer is attached firmly.

 

 

If problems persist, contact your dealer.

 

 

 

Modem

 

 

 

 

 

Problem

Procedure

 

Communication

Make sure the computer's internal modem

 

software can’t initialize

settings are correct. Refer to Phone and Modem

 

modem

Properties in the Control Panel.

 

You can hear a dial

If the call is going through a PBX machine, make

 

tone but can’t make

sure the communication application’s tone dial

 

a call

detection feature is disabled.

 

 

You can also use the ATX command.

You place a call, but a connection can’t be made

Make sure the settings are correct in your communications application.

After making a call you can’t hear a ring

Make sure the tone or pulse selection in your communications application is set correctly.

You can also use the ATD command.

Communication is cut

The computer will automatically cut off

off unexpectedly

communication when connection with the carrier

 

is not successful for a set time interval. Try

 

lengthening this time interval.

A CONNECT display is

Check the error control setting in your

quickly replaced by NO

communications application.

CARRIER

You can also use the AT\N command.

Character display

In data transmission, make sure the parity bit and

becomes garbled during

stop bit settings correspond with those of the

a communication

remote computer.

 

Check the flow control and communication

 

protocol.

You cannot receive an

Check the rings before auto answer setting in

incoming call

your communications application.

 

You can also use the ATS0 command.

 

If problems persist, contact your dealer.

 

 

User’s Manual

9-12