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Toshiba r500 TOSHIBA support, Where to write, Before you call, China, Canada, France, In Europe, Australia, Netherlands, Outside of Europe, Germany & Austria

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Troubleshooting

TOSHIBA support

If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance.

Before you call

Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following:

■Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

■If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance.

■Consult the reseller or dealer from where you purchased your computer and/or software - they are your best resource for current information and support.

Where to write

If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed below:

Outside of Europe	In Europe
Australia	Germany & Austria
TOSHIBA Australia Pty. Ltd.	TOSHIBA Europe (I.E.) GmbH
Information Systems Division 84-92	Geschäftsbereich,
Talavera Road North Ryde N.S.W.	Deutschland-Österreich
2113 Sydney	Hammfelddamm 8, D-41460 Neuss,
	Germany

Canada	France
TOSHIBA of Canada Ltd.	TOSHIBA Systèms France S.A.
191 McNabb Street, Markham,	7, Rue Ampère B.P. 131, 92804
Ontario L3R 8H2	Puteaux Cedex

China	Netherlands
TOSHIBA Personal Computer &	TOSHIBA Information Systems,
Network (Shanghai) Co., Ltd.	Benelux B.V.
43F, Hong Kong New World Tower,	Rivium Boulevard 41 2909 LK
No. 300 Huaihai Zhong Road,	Capelle a/d IJssel
Shanghai, P. R. China 200021

User’s Manual

8-21

Contents

Page Table of Contents Preface General Precautions Chapter 1 Getting Started Chapter 2 The Grand Tour Chapter 3 Hardware, Utilities and Options Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes Chapter 7 HW Setup & BIOS Setup Chapter 8 Troubleshooting Appendix A Specifications Appendix B Display Controller and Video mode Appendix C Wireless LAN Appendix D Intel® Matrix Storage Manager Copyright Disclaimer Trademarks FCC information EU Declaration of Conformity VCCI Class B Information Following information is only for EU-memberstates: Preface Conventions Icons Keys ENTER Key operation CTRL Terminology General Precautions Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage PC Card overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Software Getting Started Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug Battery DC IN Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Do not press or push on the display panel ■Do not lift the computer by the display panel Turning on the power Power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Press and hold the computer's power button for two or three seconds Make sure the Hard Disk Drive 3.Click Start 4.Click the arrow button ( ) located in the power management buttons ( ) and select Shut Down from the menu Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options System Recovery Turn on your computer and allow it to load the Windows Vista 4.Insert the first blank media into the optical disc drive tray Double click the Recovery Disc Creator Create Restoring the pre-installedsoftware from your created Recovery Discs F12 In Touch with Tomorrow TOSHIBA C:\TOSAPINS The Grand Tour Front with the display closed Left side Right side Optical disc drive The computer is configured with a DVD Super Multi drive Some models are equipped with an optical disc drive Wireless Back Underside Front with the display open Display hinges Display screen Touch Pad Touch Pad control buttons Back light On/Off Fingerprint Sensor LCD Sensor switch System and Maintenance -> Power Options Indicators Keyboard indicators CAPS LOCK Arrow Mode Numeric Mode Optical disc drives DVDs Formats DVD Super Multi drive DVD Super Multi drive DVD read AC adaptor Hardware, Utilities and Options Hardware Memory Built-in Slot Video RAM Start -> Control Panel -> Appearance and Disks Hard disk drive This computer is equipped with one of the following hard disk drive types. The capacity of each hard disk drive model is different Legal Footnote (Graphics Processor Unit ("GPU"))*7 Sound Sound system Communications LAN Special features Keypad overlay A ten-keynumeric keypad is integrated into the keyboard. Please refer to the Keypad overlay section in Chapter 5, The Keyboard, for information on using this feature Power on password TOSHIBA Value Added Package Utilities and Applications DVD Video Player All Programs InterVideo WinDVD InterVideo WinDVD for such as printers and mobile phones TOSHIBA SD Memory Boot Utility Utilities SD Memory Boot Utility TOSHIBA Disc Creator TOSHIBA -> CD&DVD Applications -> Disc Creator TOSHIBA DVD-RAM Optional devices Inserting a PC Card To insert a PC Card, follow the steps as detailed below: 1.Press the PC Card eject button to partially extend it out of the computer 3.Grasp the Dummy card and draw it 4.Insert the PC Card into the PC Card slot on the side of the computer 5. Grasp the PC Card and remove it 6. Insert the Dummy card into the PC Card slot When you do not use a PC card, please be sure to insert a Dummy card Set the SD Card type SD memory cards and SDHC memory cards in the SD Card slot ■SD and SDHC memory cards appear the same externally Inserting an SD/SDHC Card To insert an SD/SDHC Card, follow the steps as detailed below: 1.Insert the SD/SDHC Card into the SD Card slot on the side of the computer 2.Press the SD/SDHC Card gently to ensure a firm connection is made ■Make sure the SD/SDHC Card is oriented properly before you insert it SD/SDHC memory card Memory card care Additional memory module Point to note about memory module error If you install a memory module that is not compatible with the computer, the ■ If there is an error: repeatedly flashes orange twice, then blue once Installing a memory module To install a memory module, follow the steps as detailed below: Page System Removing a memory module Page External monitor Connecting the monitor cable 1.Turn the computer's power off 2.Connect the monitor cable to the external monitor port 3.Turn the external monitor's power on USB FDD Kit Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Wait for the 2.Click the Safely Remove Hardware icon on the Windows Task Bar 3.Click the USB floppy diskette drive device that you want to remove i.LINK (IEEE1394) Connecting Disconnecting 2.Point to i.LINK (IEEE1394) device and click TOSHIBA Slim Port Replicator Security lock Connecting the security lock Optional accessories Wireless Optical Mouse with Technology Wireless Stereo Headset with Operating Basics Using the Touch Pad Using the Fingerprint Sensor Points to note about the Fingerprint Sensor Observe the following to improve the fingerprint recognition success rate ■Enroll two or more fingers ■The recognition success rate may differ from user to user Setup Procedure Please use the following procedure when first using fingerprint authentication On the User's Fingers At the Scanning Practice 6.Register your fingerprint on the Fingerprint Image Capture screen When Delete All Fingerprints In use, please be aware of the following limitations of the fingerprint sensor: Toshiba does not guarantee that this fingerprint recognition technology will be Points to note about the Fingerprint Utility software Fingerprint Authentication Procedure 1.Start up the computer At the Windows Welcome Fingerprint Pre-OSAuthentication How to Enable Fingerprint Pre-OSAuthentication Settings Fingerprint Application with Admin Allow Setting menu Exit Using optical disc drives Loading discs Removing discs To remove the CD/DVD, follow the steps below How to remove CD/DVD when the disc tray will not open Writing CD/DVDs on DVD Super Multi drives Before writing or rewriting CD-R: CD-RW: (Multi-Speedand High-Speed) CD-RW: (Ultra-Speed) DVD-R: DVD-RAM:(DVD Super Multi drive only) DVD Specifications for DVD-RAMDisc for Version 2.0, Version 2.1 or Version ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows VistaTM operating system TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator DVD-RAM You cannot back up When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification 1.Display the setting dialog box by one of the following two steps: Select How to learn more about Ulead DVD MovieFactory® Important information for use Media care 5.Do not expose the CD or DVD to direct sunlight, extreme heat or cold 6.Do not place heavy objects on your CD's or DVD's Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data Sound System Realtek HD Audio Manager Information Power Management Speaker Configuration Default Format Wireless communications Setting 1.Please make sure that the Wireless Communication Switch is turned on Please make sure that the is turned on 2.Click Start and then click Connect To to display Connect to a network window Product Support: LAN Connecting the LAN cable Disconnecting the LAN cable Computer Handling Using the Hard Disk Drive (HDD) Protection TOSHIBA HDD Protection Properties HDD Protection Settings HDD Protection You can choose whether to enable or disable TOSHIBA HDD Protection Detection Level Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Sleep Hibernate Output Brightness Down Brightness Up Windows special keys Keypad overlay Generating ASCII characters Power and Power-UpModes Power conditions Monitoring of power condition DC IN indicator DC IN Indicates the AC adaptor is connected and is correctly supplying power to the computer Flashing orange Indicates a problem with the power supply. You Battery Care and use of the battery pack Refer to the enclosed for detailed precautions and handling instructions ■Offensive or unusual odor ■Excessive heat The computer's RTC battery is a Charging the batteries You must recharge a battery pack when it becomes discharged Procedures Time Battery charging notice Monitoring battery capacity Technology which increases battery operating time The following functions allow for increased battery operating time 1.Semi-transparentLCD BackLight On/Off button (please refer to the Multi-field Retaining data with power off Extending battery life To maximize the life of your battery packs: 1.Turn off the computer's power 5.Charge the battery pack until the Battery indicator glows blue Replacing the battery pack Please be aware that the battery pack is classified as a consumable item Removing the battery pack To remove a discharged battery, follow the steps as detailed below: 1.Save your work TOSHIBA Password Utility User Password field ■Set (button) SHIFT ALT ■Delete (button) User Token field ■Create (button) Start ->All Programs ->TOSHIBA ->Utilities ->SD Memory Card Format ■Disable (button) (button) Power-upmodes Panel power on/off System Auto Off HW Setup & BIOS Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation BIOS Setup Program Ending the BIOS Setup Program Halfway Not Registered Supervisor Password has not been registered (Default) Registered Supervisor Password has been registered ■Configuration changes in the BIOS Setup Program Virtualization Technology Enhanced C-States Execute-DisableBit Capability Available Not Available Auto Power On on Battery Critical Battery Wake-up LCD Display Stretch Select the display function of the computer's display panel Display modes with low resolution are stretched and displayed (Default) Display modes with low resolution are not Diagnostic Mode Allows you to set whether the BIOS diagnostic test is enabled or disabled The diagnostic test is disabled (Default) The diagnostic test is enabled SATA Controller Mode Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test In Touch with Tomorrow TOSHIBA Boot Priority AC power ProblemProcedure Battery Power saver Select a power plan in the Power Options Real Time Clock The following message is Displayed on the screen: 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field 3.Set the time in the System Time field Internal display panel &BIOS Setup, for further information BIOS Setup No display Press the FN + F5 hot keys to adjust the display Page USB floppy diskette drive SD/SDHC Card error Remove the SD/SDHC Card from the computer occurs and then reinsert it in order to ensure it is firmly connected Pointing device Touch Pad Control Panel -> Hardware and Sound -> Mouse Buttons The reaction of Touch pad is either too sensitive or not sensitive enough Adjust the touch Sensitivity 1.Click Start -> Control Panel -> Hardware and Sound -> Mouse icon 2.Within the Mouse Properties window, click the Advanced tab 3.Click the Advanced feature settings Fingerprint Sensor USB device USB device does not Remove the USB device from the computer and work then reconnect it to a free port it in order to Sound system No sound is heard Adjust the volume control dial Check the software volume settings Please check to see if Mute is turned to Off Page i.LINK (IEEE1394) device Add LAN Bluetooth Check to ensure the computer's Wireless Bluetooth device Communication Switch is set to on Check to ensure the Bluetooth Manager Disposing of the computer and the computer's batteries ■Selecting Delete for a target file ■Putting files in the Recycle Bin and emptying the Recycle Bin ■Reformatting the media ■Reinstalling an operating system from the recovery CD-ROM TOSHIBA support Singapore Spain United States of America United Kingdom The Rest of Europe Specifications Physical Dimensions Environmental Requirements Power Requirements Computer Display Controller and Video mode Display controller Video mode Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision A and N Draft Ver. 1.0) Intel® Matrix Storage Manager Manually Setting up Windows (Windows Vista™) Manually Setting up Windows Manually (Windows XP) How to install Intel® Matrix Storage Manager on Windows XP or Windows Vista™: Bluetooth wireless technology Interoperability Page Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver TOSHIBA is not responsible for any radio or television interference caused Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth® Adaptor from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product 2.Indication The indication shown below appears on this equipment Device Authorization AC Power Cord and Connectors Finland: Sweden: France: Switzerland: Germany: TOSHIBA Anti-theftProtection Timer Legal Footnotes Non-applicableIcons*1 CPU*2 64-BitComputing Memory (Main System)*3 Battery Life*4 Hard Disk Drive (HDD) Capacity*5 LCD*6 Graphics Processor Unit ("GPU")*7 Wireless LAN*8 Copy Protection*9 Images*10 Glossary LED: light emitting diode LSI: large scale integration MB: megabyte MS-DOS: Microsoft Disk Operating System OCR: optical character recognition (reader) bit: cache memory: capacity: card: Synonym for board. See board . See CardBus: An industry standard bus for 32-bitPC Cards CD-ROM: CD-RW: components: Elements or parts (of a system) which make up the whole (system) computer program: computer system: configuration: control keys: DOS: Disk Operating System. See operating system driver: DVD-R (+R -R): execute: To interpret and execute an instruction Extended Capability Port: fast infrared: file: fingerprint sensor: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor I/O: I/O devices: jumper: cache Light Emitting Diode (LED): Liquid Crystal Display (LCD): LSI: Large Scale Integration 2)An integrated circuit that uses large scale integration output: The results of a computer operation. Output commonly indicates data parity: password: pel: peripheral component interconnect: An industry standard 32-bitbus RJ45: A modular LAN jack ROM: SCSI: SD/SDHC Card: serial communications: serial interface: SIO: soft key: software: stop bit: volatile memory: warm start: window: Wireless LAN: write protection: Index