Toshiba SD-3980SC, SD-3980SU owner manual Before Calling Service Personnel, Symptoms and correction

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom	Cause	Correction	Page
No power.	• The power plug is disconnected.	• Connect the power plug securely into the	16
		wall outlet.
The DVD video player turned off	• The automatic power off function turned the	• Press the PLAY button.	25
by itself.	unit off.
No picture or abnormal color	• The TV is not set to receive DVD signal	• Select the appropriate video input mode on	24
(pinkish, greenish, etc.).	output.	the TV so the picture from the DVD video
		player appears on the TV screen.
	• The video cable is not connected securely.	• Connect the video cable securely into the	16,17
		appropriate jacks.
	• Mismatch setting between TV and this unit.	• Select the correct Video Output setting.	54
	• Wrong connection.	• Check the connection.	16,17
No sound.	• The equipment connected with the audio cable	• Select the correct input mode of the audio
	is not set to receive DVD signal output.	receiver so you can listen to the sound from	24
		the DVD video player.
	• The audio cable is not connected securely.	• Connect the audio cable securely into the	16-21
		appropriate jacks.
	• The audio receiver or TV is turned off.	• Turn on the equipment connected with the	24
		audio cable.
	• The setting of output sound format is	• Select the proper audio setting.	41,50,55
	incorrect.
The playback picture has	• The disc is dirty.	• Eject the disc and clean it.	9
occasional distortion.
	• It is in fast forward or fast reverse playback.	• Sometimes a small amount of picture
		distortion may appear. This is not a	-
		malfunction.
Brightness is unstable or noises	• The effect of copy protection.	• Connect the DVD video player directly to the	16
are present in the playback		TV. Avoid connecting the DVD video player
pictures.		to a VCR or TV/VCR combination.
The DVD video player does not	• No disc is inserted.	• Insert a disc.	24
start playback.
	• An unplayable disc is inserted.	• Insert a playable disc. (Check the disc type	10
		and color system.)
	• The disc is placed upside down.	• Place the disc with the playback side down.	24
	• The disc is not placed within the guide.	• Place the disc correctly inside the guide on	24
		the disc tray.
	• The disc is dirty.	• Clean the disc.	9
	• The parental lock function is set.	• Cancel the parental lock function or change	50,55
		the parental lock level.
Playback does not follow the	• It is in the mode of repeat playback, memory	• These operations may prevent a proper	-
course of the disc’s program.	playback, etc.	progress of the contents.
Buttons do not work.	• Power supply fluctuations or other	• Press and hold the ON/STANDBY button on
	abnormalities such as static electricity may	the front panel for more than about 3
	interrupt correct operations.	seconds. The DVD video player turns off.	-
		Press the button again to turn it on. If the
		buttons still do not work, disconnect the
		power plug and insert it into the wall outlet
		again.
The remote control does not	• The remote control is not pointed at the	• Point the remote control at the remote	14
work properly.	remote sensor of the DVD video player.	sensor of the DVD video player.
	• The remote control is too far from the DVD	• Operate the remote control within about 7 m.	14
	video player.
	• The batteries in the remote control are	• Replace the batteries with new ones.	14
	exhausted.

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