Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom

Cause

Correction

Page

 

 

 

 

No power.

• The AC adapter or power plug is

• Connect the AC adapter or power plug

16

 

disconnected.

securely.

 

 

 

 

 

 

• The battery pack has been removed.

• Install the battery pack.

61

 

• Battery empty.

Re-charge the battery.

61

The LCD turned off by itself.

• The automatic LCD off function turned the

• Press any button.

21

 

LCD off.

 

 

 

 

 

 

No picture. (Other than built-

• The connected TV is not set to receive

• Select the appropriate video input mode

18

in LCD monitor)

DVD signal output.

on the TV so the picture from the player

 

 

 

appears on the TV screen.

 

 

 

 

 

No sound. (Connected TV or

• The equipment connected via the audio/

• Select the correct input mode of the

54 , 55

audio system.)

video cable is not set to receive DVD

audio receiver so you can listen to the

 

 

signal output.

sound from the player.

 

 

• The volume is too low.

• Adjust the volume by turning the volume

20

 

 

control.

 

 

 

 

 

 

• The audio receiver or TV is turned off.

• Turn on the equipment connected with

54 – 60

 

 

the audio/video cable.

 

 

• The setting of output sound format is

• Select the proper audio setting.

40, 46

 

incorrect.

 

49

The playback picture has

• The disc is dirty.

• Eject the disc and clean it.

8

occasional distortion.

• Player is in fast forward or fast reverse

• Sometimes a small amount of picture

 

 

mode.

distortion may appear. This is not a

 

 

 

malfunction.

 

 

 

 

 

 

• The player was moved or given a shock.

• Vibrating or shaking the player during

 

 

playback may produce distortion. This is

 

 

 

not a malfunction. If not restored to usual

 

 

 

status, stop playback and start again.

 

 

 

 

 

 

• The disc is not set firmly.

• Remove the disc and set it again.

18

 

 

 

 

Brightness is unstable or

• The effect of copy protection.

• Connect the player directly to the TV.

54

noises are present in the

 

Avoid connecting the player to a VCR or

 

playback pictures. (Other

 

TV/VCR combination.

 

than built-in LCD monitor)

 

 

 

 

 

 

 

The player does not start

• No disc is inserted.

• Insert a disc.

18

playback.

• An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

9

 

 

 

type, color system and region number.)

 

 

 

 

 

 

• The disc is inserted upside down.

• Insert the disc with the playback side

18

 

 

down.

 

 

• The disc is not inserted securely.

• Insert the disc securely in the disc holder.

18

 

 

 

 

 

• The disc is dirty.

• Clean the disc.

8

 

 

 

 

 

• The parental lock function is set.

• Cancel the parental lock function or

50

 

 

change the parental lock level.

 

 

 

 

 

Playback does not follow the

• It is in the repeat playback mode, memory

• These operations may prevent a proper

course of the disc’s program.

playback, etc.

progression of the contents.

 

 

 

 

 

Buttons do not work.

• Power supply fluctuations or other

• Turn the power on or off with the POWER

 

abnormalities such as static electricity may

switch. Or disconnect the power plug and

 

 

interrupt correct operation.

insert it into the wall outlet again.

 

 

 

 

 

68

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Toshiba SD-P2700 manual Before Calling Service Personnel, Symptoms and correction, Others