Toshiba SD390EKB manual Troubleshooting, English, Problem, Solution

English

Troubleshooting

WARNING

Under no circumstances should you try to repair the DVD player yourself, as this will invalidate the warranty. Do not open the DVD player as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the DVD player for repair. If you are unable to remedy a problem by following these guides, consult your dealer or TOSHIBA for help.

Problem

No power

No picture

Solution

-Check if the AC power cord is properly connected. -Press the I/2ON/STANDBY on the front of the DVD player to turn on the power.

-Refer to your TV' s manual for correct Video In channel selection. Change the TV channel until you see the DVD screen.

-Check if the TV is switched on.

Distorted picture	-Sometimes a small amount of picture distortion may
	appear depending on the disc being played back. This
	is not malfunction.
Picture clipped	-May be caused by View Mode Setting (see page 18).
	Set to Original for normal viewing.
Completely distorted picture or	-Connect DVD Player directly to the TV.
black /white picture with DVD.	-Make sure the disc is compatible with the DVD player.
	-Ensure that the DVD Player's setting is set to match
	that of the disc and your TV.

No sound / distorted sound

No audio at digital output

No sound and picture

Disc cannot be played

Picture freezes momentarily during playback

No return to start-up screen when disc is removed

The player does not respond to the Remote Control

-Adjust the volume.

-Check that the speakers are connected correctly.

-Check the digital connections.

-Check if your receiver can decode MPEG-2 or DTS and if not, please make sure the digital output is set to PCM.

-Check if the audio format of the selected audio language matches your receiver capabilities.

-Check that the cable is connected to the correct device (See Connecting to television).

-The DVD+R/RW must be finalized and in Video mode format.

-Ensure the disc label is facing up.

-Check if the disc is defective by trying another disc. -Wrong region code.

-Check the disc for fingerprint/scratches and clean with a soft cloth wiping from centre to edge.

-Reset the unit by switching the player off, then on again.

-Aim the Remote Control directly at the sensor on the front of the player.

-Reduce the distance to the player.

-Replace the batteries in Remote Control.

-Re-insert the batteries with their polarities(+/- signs)as indicated.

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