Troubleshooting
DVD Super Multi drive
For further information, please refer to Chapter 4, Operating Basics.
ProblemProcedure
You cannot access a Make sure the drive's disc tray is securely closed - CD/DVD in the drive press it gently into the computer until it clicks into
place.
Open the drive's disc tray and ensure the CD or DVD is properly seated - it should lie flat with the label facing upwards.
A foreign object in the drive's disc slot could block laser light from reading the CD or DVD - remove any foreign objects or obstructions that may be present.
Check whether the CD or DVD is dirty - if it is, wipe it with a clean cloth lightly dipped in water or a neutral cleaner. Please refer to the Media care section in Chapter 4 for further details on cleaning the media.
User’s Manual |
