Toshiba U105 If Something Goes Wrong

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Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your

computer are relatively easy to identify and solve. Others

may require help from your network administrator or the

manufacturer of a software program.

This chapter aims to help you solve many problems by

yourself. It covers the problems you are most likely to

encounter.

If all else fails, contact Toshiba. You will find information on

Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all

operations, chances are the program has stopped responding.

You can exit the failed program without shutting down the

operating system or closing other programs.

To close a program that has stopped responding:

1Press Ctrl, Alt, and Del simultaneously (once).

The Windows Task Manager window appears.

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information NOTE Industry Canada requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada Industry Canada (IC) Europe EU Declaration of Conformity Page Taiw an Using this Equipment in Japan Device Authorization Radio approvals for wireless device Approved Countries/Regions for use for the Atheros AR5005GS Mini PCI Wireless network adapter Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements European Union (EU) and EFTA Using this equipment in Japan Device Authorization 2.4FH1 DVD-ROM, multi-function drive safety instructions Location of the required label Copyright Export Administration Regulation Notice Trademarks Computer disposal information Contents Introduction................................................................................ 29 Chapter 1: Getting Started......................................................... 34 Page Chapter 2: Learning the Basics................................................. 78 Chapter 3: Mobile Computing.................................................104 Chapter 4: Exploring Your Computers Features...................120 Chapter 5: Toshiba Utilities......................................................140 Chapter 6: If Something Goes Wrong....................................184 Appendix A: Hot Keys.............................................................. 228 Appendix B: Power Cord/Cable Connectors..........................233 Page Introduction 30 This guide Safety icons 32 Other icons used Other documentation Service options Chapter 1 Getting Started Selecting a place to work Creating a computer-friendly environment Keeping yourself comfortable Precautions Page Page Important information on your computers cooling fan Setting up your computer Setting up your software Registering your computer with Toshiba Adding external devices Connecting to a power source Page Page Charging the main battery Using the computer for the first time Opening the display panel Your computers features and specifications Turning on the power Adding memory Installing a memory module Page Page Removing a memory module Page Checking total memory Hard Drive Recovery Utilities (for the U100 model only) Creating Recovery CDs/DVDs Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended) Recovering the C: partition of the HDD without changing the current partition size Recovering the C: partition with a user specified size Hard Disk Drive Recovery using the Recovery media Recovering the original factory image (recommended) Recovering the C: partition of the HDD only Recovering the entire HDD without the HDD Recovery Area Checking the HDD operating status Deleting the Hard Disk Recovery Utility Installing drivers and applications Using the Accupoint II pointing device Turning off the computer Closing the display panel Devices for office computing libretto DVD Dock Connecting the libretto DVD Dock Removing the libretto DVD Dock Using external display devices Connecting an external monitor or projector Directing the display output when you turn on the computer Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a local printer Setting up your printer Using the Add Printer Wizard Page Page Caring for your computer Cleaning the computer Moving the computer Chapter 2 Learning the Basics Computing tips Page Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Windows special keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program from Windows Explorer Starting a program from the Run dialog box Saving your work Saving files File names Using a file extension Printing your work Backing up your work Restoring your work Using the libretto DVD Dock libretto DVD Dock control buttons Inserting discs (CD or DVD) Playing audio Page Caring for CD or DVD Discs Powering down the computer Using Turn Off Computer or Shut Down Shutting down more quickly Starting again after Shut down Using Hibernation Configuring your computer for Hibernation Starting again from Hibernation mode Using Standby Page Going into Standby mode more quickly Starting again from Standby mode Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Charging the batteries Charging the main battery Charging the RTC battery Monitoring battery power Displaying remaining battery power Page What to do when the battery alarm sounds Changing batteries Page Page Taking care of your battery Safety precautions Maximizing battery life Disposing of used batteries Conserving power Power profiles Using a hot key to set the power profile Additional options for power Chapter 4 Exploring Your Computers Features Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray Setting up for communications Determining the COM port Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Using the Ethernet LAN Port Using Wireless LAN Connectivity An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Inserting and removing PC Cards Inserting a PC Card Removing a PC Card Setting up a PC Card for your computer Using a Secure Digital (SD) card Inserting an SD card Removing an SD card Page Chapter 5 Toshiba Utilities Fn-esse Starting Fn-esse Using drag-and-drop to assign a key Using the keyboard or pointing device to assign keys Making a direct key assignment Making a popup assignment Viewing existing key assignments Changing or removing existing key assignments TOSHIBA Assist Connect Secure Protect & Fix Optimize PC Diagnostic Tool Quick Launch Utility Power Management Profiles Creating a new power mode Customizing a power mode Mouse Utility Hotkey Utility TOSHIBA Hardware Setup Page Setting user passwords Using an instant password Setting a user password Disabling a user password Using a supervisor password Setting a supervisor password Deleting a supervisor password HDD Protection Page TOSHIBA Zooming Utility CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility TOSHIBA SD Memory Boot Utility Booting from a bootable SD card Fingerprint recognition utility Getting started How OmniPass works Enrolling in OmniPass Page Page Page Page Page Replacing your passwords OmniPass Authentication Toolbar Remembering passwords Page Authentication settings Password management OmniPass user identities Page Choosing user identity during login Switching user identity Identities and password management Care and maintenance of your fingerprint sensor Page Fingerprint sensor limitations Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Your program performs an illegal operation. Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. The computer is not accessing the hard disk or the optional external diskette drive. The computer displays the WARNING RESUME FAILURE message. The computer displays the Non-System disk or disk error message. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adapter and power cord/cable. The AC adapter and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems The keyboard produces unexpected characters. Nothing happens when you press the keys on the external keyboard. Display problems The screen is blank. The screen does not look right. The built-in screen flickers. The display mode is set to Simultaneous and the external display device does not work. Small bright dots appear on your TFT di splay when you turn on your computer. Disk drive problems You are having trouble accessing a disk, or one or more files appear to be missing. Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Page DVD-ROM or multi-function drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly but others do not. The disc will not come out of the drive when you click the eject button on the screen. Sound system problems You do not hear any sound from the computer. The computer emits a loud, high-pitched noise. PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work. The computer stops working (hangs) when you insert a PC Card. Hot swapping (removing one PC Card and inserting another without turning the computer off) fails. The system does not recognize your PC Card. A PC Card error occurs. Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly and still will not transmit or receive data. Wireless device problems Page Special considerations for Windows XP Wired Equivalent Privacy (WEP) encryption is not enabled on the wireless access point. The Windows XP wireless management facility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. Jumping video lines appear around the DVD-ROM video window. DVD titles, games, or applications appear distorted. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. Data and system configuration backup in Windows XP Saving system configuration with Restore Points Page Backing up your data to CDs with Windows XP Page Favorites (bookmarks) for Internet Explorer and other Web browsers General tips for installing hardware and software If you need further assistance Before you contact Toshiba Contacting Toshiba Toshibas Technical Support Website Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices If Something Goes Wrong Toshibas worldwide offices Appendix A Hot Keys Volume Mute Instant password security Power usage profile 230 Standby mode Hibernation mode Display modes 232 Display brightness Keyboard hot keys Appendix B Power Cord/Cable Connectors Appendix C Using ConfigFree with your Toshiba Computer Getting Started Starting ConfigFree Page ConfigFree Utilities Connectivity Doctor Page Page Search for Wireless Devices Page Creating a new wireless connection Creating a detected device wireless connection Transferring files using Bluetooth Disconnecting from a Bluetooth device Profile Settings Page Page ConfigFree SUMMIT Page Page Using ConfigFree SUMMIT Page Quick Connect Toshiba Wireless Projector Page Direct Link Toshiba Device Using the Automatic Switch Semi-Automatic Switch Feature Glossary Acronyms Page Ter ms These terms may appear in this users guide. A B C D Page E F G H I K L M N O P R S T U W Index Numerics A B C D E F H I J K L M N O P Page Q R S T U V W Z