212 If Something Goes Wrong
Resolving a hardware conflict
5.375 x 8.375 ver 2.3
❖Check Control Panel's Device Manager to verify that the
Wi-Fi adapter is recognized by Windows®, and that the
driver is loaded. Carefully note any error messages—
these will be very helpful if you should confer with a
support technician at a later time.
❖Verify that the network connection is configured to obtain
its Internet Protocol (IP) address dynamically:
1Click Start, Control Panel.
2Double-click Network Connections.
3Right-click the name of your wireless network connection,
then click Properties.
4Select Internet Protocol (TCP/IP), then click Properties.
5Select Obtain an IP address automatically.
6Click OK, then click Close.
❖Use IPCONFIG to verify that the computer has a useful
IP address—one other than the private address of
169.254.xxx.xxx assigned by Windows.
❖Click Start, then click Run...
❖Enter Cmd and press Enter.
❖Enter "IPCONFIG /ALL" and press Enter.
❖The IP address for each active network adapter will
be displayed.
❖Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi part of
your network.