Troubleshooting
Check the following guide for the possible cause of a problem before contacting service. |
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Symptom | Cause | Correction |
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No power. | z The power cord is disconnected. | z Plug the power cord into the wall outlet |
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| securely. | REFERENCE | |
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The power is on, but | z No disc is inserted. | player appears on the TV screen. | ||
z Insert a disc. (Check that the DVD or, |
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the DVD player does |
| audio CD indicator in the display |
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not work. |
| window is lit.) |
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No picture. | z The TV is not set to receive DVD signal | z Select the appropriate video input mode |
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| output. | on the TV so the picture from the DVD |
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| z The video cable is not connected | z Connect the video cable into the jacks |
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| securely. | securely. |
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| z The connected TV power is turned off. | z Turn on the TV. |
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No sound. | z The equipment connected with the | z Select the correct input mode of the |
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| audio cable is not set to receive DVD | audio receiver so you can listen to the |
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| signal output. | sound from the DVD player. |
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| z The audio cables are not connected | z Connect the audio cable into the jacks |
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| securely. | securely. |
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| z The power of the equipment connected | z Turn on the equipment connected with |
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| with the audio cable is turned off. | the audio cable. |
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| z The Digital Audio Output is set to the | z Set the Digital Audio Output to the |
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| wrong position. | correct position, then turn on the DVD |
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| player again by pressing POWER. |
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The playback picture is | z The disc is dirty. | z Clean the disc. |
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poor. |
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The DVD player does | z No disc is inserted. | z Insert a disc. (Check that the DVD, or |
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not start playback. |
| audio CD indicator in the DVD display is |
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| lit.) |
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| z An unplayable disc is inserted. | z Insert a playable disc. (Check the disc |
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| type, color system and Regional code.) |
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| z The disc is placed upside down. | z Place the disc with the playback side |
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| down. |
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| z The disc is not placed within the guide. | z Place the disc on the disc tray correctly |
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| inside the guide. |
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| z The disc is dirty. | z Clean the disc. |
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| z The Rating level is set. | z Cancel the Rating function or change |
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| the rating level. |
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The remote control | z The remote control is not pointed at the | z Point the remote control at the remote |
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does not work properly. | remote sensor of the DVD player. | sensor of the DVD player. |
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| z The remote control is too far from the | z Operate the remote control within about |
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| DVD player. | 23 ft (7 m). |
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| z There is an obstacle in the path of the | z Remove the obstacle. |
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| remote control and the DVD player. |
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| z The batteries in the remote control are | z Replace the batteries with new ones. |
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| exhausted. |
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