Section 4 | Troubleshooting / Error Messages |
Trouble- shooting by Symptom (cont.)
MICR line not positioned correctly on the document (vertically and horizontally).
Your MICR paper was cut or perforated inaccurately (paper is too short/long or narrow/wide).
Software registration is off (software is positioning data incorrectly on the printed page).
Printer registration discrepancies (small inconsistencies in positioning of the image on the printed page)
Faulty paper transport system in printer.
Measure your MICR paper and/or perforation lines to ensure your MICR- encoded documents fall within ANSI specifications for document size. Ask your paper vendor for correctly sized MICR paper.
Make adjustments in your software application to adjust the positioning of the MICR line, or consider purchasing the TROY MICR Secure Memory Card, which includes the ExPT feature that allows you to reposition the MICR line via the printer control panel. Use the TROY MICR Document Template to verify all adjustments to the MICR line.
Small errors in the printer’s registration can change the position of the MICR line, which is most noticeable on the trailing edge of the printed page. If the MICR line on your checks is positioned on trailing edge of the page (the edge of the page that exits the printer last), try using the TROY printer’s Auto- Rotate feature to place the MICR line on the leading edge of the page to avoid any small registration errors that would significantly change the position of the MICR on your printed checks.
Measure your MICR paper. If cut to correct size, consult your software vendor for assistance.
Try
Font Memory Card Kit User’s Guide |
