TROY Group Font Memory Card Kit manual Section, Troubleshooting / Error Messages

Models: Font Memory Card Kit

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Section 4

Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

MICR characters appear smeared

A Non-TROY MICR toner was used.

Print test documents using TROY

after processing by a bank.

 

MICR toner or consult the non-TROY

 

 

manufacturer for assistance.

 

Your MICR paper is out of

Refer to TROY MICR paper

 

specification so that toner does not

specifications and consult your paper

 

adhere properly to the paper.

vendor to ensure you have the correct

 

 

paper (including correctly preprinted

 

 

background areas). Also, check to

 

 

ensure your paper has not altered due

 

 

to environmental conditions before

 

 

printing the checks.

 

Your bank’s reader/sorter equipment

Ask your bank for assistance in

 

is out of adjustment.

determining the cause of your rejects.

 

 

 

NO MICR TONER message displayed in

No TROY MICR toner cartridge

Install a TROY MICR toner cartridge.

the printer control panel.

installed.

 

 

Detect device on TROY MICR toner

Install a new TROY MICR toner

 

cartridge is damaged.

cartridge.

 

TROY MICR toner cartridge detect

Call TROY Technical Support.

 

sensor failed.

 

 

TROY Memory Card has failed.

Call TROY Technical Support.

 

 

 

Font Memory Card Kit User’s Guide -- Document #50-70407-001 Rev. A

4-8

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Image 49
TROY Group Font Memory Card Kit manual Section, Troubleshooting / Error Messages, Trouble- shooting by Symptom cont