TROY Group Font Memory Card Kit manual Trouble- shooting by Printer Control Panel Display Message

Section 4 Troubleshooting / Error Messages

Trouble- shooting by Printer Control Panel Display Message

The following table contains the printer control panel display messages generated by TROY Security Printing Solutions. Some of the messages may not apply to your TROY Security Printing Solution. Refer to the Hewlett- Packard Printer User’s Manual for other display panel messages.

Message	Description	Action
LOW TONER	The TROY MICR toner cartridge is low on	Replace the TROY MICR toner cartridge
	toner.	with a new TROY MICR toner cartridge.
		Do not re-install the old cartridge.
TROY INTERNAL	The TROY firmware contains advanced	Contact TROY Technical Support.
RELIANCE MONITOR	internal self-diagnostics checks to ensure
	constant data integrity. When the
	firmware detects an exception condition
	that may result in compromised data
	integrity, it halts printer operation. This
	message will be followed automatically
	with diagnostic information that may
	assist TROY engineers in evaluating the
	exception condition.
49.4C18 SERVICE ERROR	A firmware update has been uploaded to	Re-initialize the printer (cycle printer
	the printer. This error message may	power), or perform a cold reset. Wait for
	appear immediately after the update	the initialization sequence to finish before
	process has been completed, indicating	continuing to use the printer. The printer
	that the printer has registered the new	must be re-initialized in order for the
	firmware.	firmware update to take effect.
53.ØX.1Ø ERROR	Your printer detected the presence of a	Remove the DIMMs or memory cards one
	second system DIMM or memory card.	at a time until the message is cleared, or
		contact your TROY service representative.
61.X SERVICE	Indicates that the TROY Font Memory	Re-install the TROY Font Memory Card.
62.X ERROR	Card is improperly installed or has failed.
68.1 ERROR	A firmware update has been uploaded to	Re-initialize the printer (cycle printer
	the printer. This error message may	power), or perform a cold reset. Wait for
	appear immediately after the update	the initialization sequence to finish before
	process has been completed, indicating	continuing to use the printer. The printer
	that the printer has registered the new	must be re-initialized in order for the
	firmware.	firmware update to take effect.

Font Memory Card Kit User’s Guide -- Document #50-70407-001 Rev. A 4-9