Repairs

Before sending in your TV Ears products for repair, please call our customer service representatives for troubleshooting assistance. If we are unable to resolve the problem or if the product needs to be repaired, a Return Merchandise Authorization (RMA) number will be issued. RMA numbers allow TV Ears to keep track of your product and return it to you quickly. All returned items must have an RMA number.

Obtain a RMA number by calling TV Ears Customer Service:

US Corporate Office Toll Free: 1-888-883-3277

Monday - Friday 7:00AM - 4:00PM PST

Canada: 1-800-263-4864

Additional Accessories & Replacement Parts

Additional accessories and replacement parts can be purchased to extend your TV Ears system.

Additional Headset: The transmitter is designed to hold and charge two headsets at a time. The transmitter can transmit to more than 2 headsets at one time. Additional headsets can be used when more than one household member wants to use TV Ears. Be sure to purchase the same model headset as the system you own.

Seat Side Charger: This charger keeps your headset charged right next to your seating area. The charger does not transmit an infrared signal.

Foam TV Ears Tips 3 : Pack of 10 replacement ear tips. Replace TV Ears Tips if they are soiled or show signs of wear. Discard ear tips after they are detached; do not attempt to re-attach. For safety purposes, we recommend changing TV Ears Tips every 30-60 days.

Silicone Ear Tips: Sold as a pair or in a pack of 10 individual ear tips. For cleanliness wash the silicone ear tips with mild soap and warm water every 30 days. We recommend replacing silicone ear tips every 6 months or as needed.

TV Ears Replacement Battery 4 : TV Ears batteries are designed to last 1-2 years depending on usage. Only use batteries purchased from TV Ears. Be sure to purchase the same model battery as the headset you own.

DAC (digital analoge converter): This converter allows you to connect your TV Ears transmitter to a digital audio out port when analog audio out ports are not available.

Items can be purchased online, by telephone, or purchased by visiting an Authorized TV Ears dealer.

Online: www.tvears.com

Call Customer Service:

US Corporate Office Toll Free: 1-888-883-3277 Monday - Friday 7:00AM - 4:00PM PST

Visit a local Authorized TV Ears Dealer:

To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the dealer to confirm the desired item is in stock.

Frequently Asked Questions (FAQ’s)

1.

How do TV Ears work?

 

 

TV Ears has infrared lights on the front of the stack, which sends an infrared signal to the

receiver

 

in the front of the headset.

 

2.

Why is the sound so clear?

 

 

TV Ears Voice Clarifying Circuitry takes the sound of the television and enhances the speech

 

 

frequencies above the background noise, so the dialog is more clear.

 

3.

Why do my TV Ears mute when I mute the TV?

 

Fixed audio out will allow the television volume and TV Ears volume to work independently from one Page 8

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TV Ears Headphones user manual Repairs, Additional Accessories & Replacement Parts, Frequently Asked Questions FAQ’s

Headphones specifications

TV Ears headphones have become a game-changer for those seeking an enhanced audio experience while watching television. Designed primarily for individuals with hearing difficulties, they offer a range of features and technologies that cater to various auditory needs.

One of the standout characteristics of TV Ears headphones is their wireless capability, allowing users to enjoy their favorite shows without being tethered to the TV. This freedom enhances the viewing experience, enabling users to move around their living space while still receiving high-quality sound. The headphones typically use infrared technology to transmit audio signals from the TV, ensuring a clear and robust connection without any interference from other wireless devices.

The sound quality of TV Ears headphones is another highlight. Many models come equipped with a special circuitry that amplifies dialogue, making it easier to understand conversations in movies and TV shows. This feature is particularly beneficial for users with hearing impairments, as it helps them enjoy content without straining to catch every word. Additionally, some models allow for adjustable volume levels, so users can set the sound to their preferred level without affecting the audio output from the television itself.

Comfort is a key factor in the design of TV Ears headphones. They are often lightweight and feature cushioned ear pads, allowing for extended wear without discomfort. This is especially important for users who may spend hours watching their favorite series or movies.

Another notable technology found in some TV Ears models is the ability to connect to multiple devices, enabling users to switch easily between their television, computer, or other audio sources. This versatility makes them suitable for various media consumption scenarios.

Battery life is also a consideration for many users, and TV Ears headphones typically offer long-lasting performance, with some models featuring rechargeable batteries that can provide several hours of use on a single charge.

Overall, TV Ears headphones are a thoughtful solution for those who want to enjoy television without distractions or difficulties related to hearing. With their combination of wireless technology, sound enhancement features, comfort, and user-friendly design, they offer an exceptional audio experience that caters to a wide range of viewers. For anyone seeking to improve their TV watching experience, these headphones are undoubtedly worth considering.