TV Ears Headphones Troubleshooting Guide, Problem, Check the Following, audio out port, ground

If you have further questions please call one of the customer service numbers or visit our website.

Troubleshooting Guide

Problem:	Check the Following:
You hear static or interference.	• The audio cord is plugged into an analog (RCA)
		audio OUT port on the TV, cable box, or satellite
		box.
	• The audio cord is NOT plugged into a digital
		audio out port.
	• The transmitter is plugged into a working
		power outlet.
	• The audio cord is plugged into the audio port of
		the transmitter.
	• The audio cord is plugged into the ports on the
		TV and transmitter completely.
	• The infrared lights of the transmitter are facing
		the headset and are illuminated.
	•	The transmitter is 3-5 feet off the	ground.
	• Battery may need replacement if older than 1-2
		years, depending on usage.
	• TV Ears has more than one model. Be sure that
		the headset model matches the transmitter
		model. For example, you must use a Original
		Plus headset with a Original Plus transmitter.
	• Cover all large windows.
The lights on the front of transmitter do not light	• Cup your hand over the lights and see if 5
		infrared lights are glowing red.
up (infrared diodes are difficult to see in day
	• Check that the AC power adapter is completely
light).
		plugged into the power outlet and 12V port on
		back of the transmitter.
The charging light does not come on when	• Remove and replace headset to realign in the
		charging cradle.
headset is in the cradle.
	• Use your fingertips to gently rock the headset
Note: The light will be green if the headset is in the		right to left, making sure the headset is sitting
		properly in the charging cradle.
front charging cradle and red if the headset is in the
	• Check that the AC power adapter is completely
back charging cradle. If there are two headsets in
		plugged into the power outlet and 12V port on
the charging cradles, the light will be amber.
		back of the transmitter.
The TV volume does not work independently	•	The television is set on fixed audio television
from TV Ears volume.		settings.
	See Question 3 of FAQs.
You hear a television station when you watch a	•	Turn the cable or satellite box off	when you
		watch a DVD or video.
DVD or video.
	See Question 4 of FAQs.
	Note: This is only if audio cord is plugged into
	audio out port of a cable or satellite and DVD or VCR
	player.
You have a Blu-Ray player.	• Hook your Blu-Ray player up the same way you
		would a DVD or VCR.
	See Step 1 of Installation Instructions.
You have a Digital Converter Box or similar.	• Hook your Digital Converter Box or similar up
		the same way you would a cable or satellite box.
	See Step 1 of Installation Instructions.			Page 10