If you have further questions please call one of the customer service numbers or visit our website.

Troubleshooting Guide

 

Problem:

 

Check the Following:

 

 

 

 

You hear static or interference.

 

• The audio cord is plugged into an analog (RCA)

 

 

 

 

 

 

 

 

audio OUT port on the TV, cable box, or satellite

 

 

 

 

 

 

 

 

 

 

 

 

box.

 

 

 

 

 

 

• The audio cord is NOT plugged into a digital

 

 

 

 

 

 

audio out port.

 

 

 

 

 

 

• The transmitter is plugged into a working

 

 

 

 

 

 

power outlet.

 

 

 

 

 

 

• The audio cord is plugged into the audio port of

 

 

 

 

 

 

the transmitter.

 

 

 

 

 

 

• The audio cord is plugged into the ports on the

 

 

 

 

 

 

TV and transmitter completely.

 

 

 

 

 

 

• The infrared lights of the transmitter are facing

 

 

 

 

 

 

the headset and are illuminated.

 

 

 

 

 

 

•

The transmitter is 3-5 feet off the

ground.

 

 

 

 

 

• Battery may need replacement if older than 1-2

 

 

 

 

 

 

years, depending on usage.

 

 

 

 

 

 

• TV Ears has more than one model. Be sure that

 

 

 

 

 

 

the headset model matches the transmitter

 

 

 

 

 

 

model. For example, you must use a Original

 

 

 

 

 

 

Plus headset with a Original Plus transmitter.

 

 

 

 

 

• Cover all large windows.

 

 

 

 

 

 

 

 

 

 

The lights on the front of transmitter do not light

 

• Cup your hand over the lights and see if 5

 

 

 

 

 

infrared lights are glowing red.

 

 

 

 

up (infrared diodes are difficult to see in day

 

 

 

 

 

 

 

• Check that the AC power adapter is completely

 

 

 

light).

 

 

 

 

 

 

plugged into the power outlet and 12V port on

 

 

 

 

 

 

 

 

 

 

 

 

back of the transmitter.

 

 

 

 

 

 

 

 

 

 

The charging light does not come on when

 

• Remove and replace headset to realign in the

 

 

 

 

 

charging cradle.

 

 

 

 

headset is in the cradle.

 

 

 

 

 

 

 

• Use your fingertips to gently rock the headset

 

 

 

 

 

 

 

 

Note: The light will be green if the headset is in the

 

 

right to left, making sure the headset is sitting

 

 

 

 

 

properly in the charging cradle.

 

 

 

 

front charging cradle and red if the headset is in the

 

 

 

 

 

 

 

• Check that the AC power adapter is completely

 

 

 

back charging cradle. If there are two headsets in

 

 

 

 

 

 

plugged into the power outlet and 12V port on

 

 

 

the charging cradles, the light will be amber.

 

 

 

 

 

 

 

back of the transmitter.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The TV volume does not work independently

 

•

The television is set on fixed audio television

 

 

 

from TV Ears volume.

 

 

settings.

 

 

 

 

 

 

See Question 3 of FAQs.

 

 

 

 

 

 

 

 

 

 

 

 

You hear a television station when you watch a

 

•

Turn the cable or satellite box off

when you

 

 

 

 

 

watch a DVD or video.

 

 

 

 

DVD or video.

 

 

 

 

 

 

 

See Question 4 of FAQs.

 

 

 

 

 

 

 

 

 

 

 

 

Note: This is only if audio cord is plugged into

 

 

 

 

 

audio out port of a cable or satellite and DVD or VCR

 

 

 

 

 

player.

 

 

 

 

 

 

 

 

 

 

You have a Blu-Ray player.

 

• Hook your Blu-Ray player up the same way you

 

 

 

 

 

would a DVD or VCR.

 

 

 

 

 

 

 

 

 

 

 

 

 

See Step 1 of Installation Instructions.

 

 

 

 

 

 

 

 

 

 

You have a Digital Converter Box or similar.

 

• Hook your Digital Converter Box or similar up

 

 

 

 

 

the same way you would a cable or satellite box.

 

 

 

 

 

 

 

 

 

 

 

See Step 1 of Installation Instructions.

 

 

Page 10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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TV Ears Headphones user manual Troubleshooting Guide, Problem Check the Following
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Headphones specifications

TV Ears headphones have become a game-changer for those seeking an enhanced audio experience while watching television. Designed primarily for individuals with hearing difficulties, they offer a range of features and technologies that cater to various auditory needs.

One of the standout characteristics of TV Ears headphones is their wireless capability, allowing users to enjoy their favorite shows without being tethered to the TV. This freedom enhances the viewing experience, enabling users to move around their living space while still receiving high-quality sound. The headphones typically use infrared technology to transmit audio signals from the TV, ensuring a clear and robust connection without any interference from other wireless devices.

The sound quality of TV Ears headphones is another highlight. Many models come equipped with a special circuitry that amplifies dialogue, making it easier to understand conversations in movies and TV shows. This feature is particularly beneficial for users with hearing impairments, as it helps them enjoy content without straining to catch every word. Additionally, some models allow for adjustable volume levels, so users can set the sound to their preferred level without affecting the audio output from the television itself.

Comfort is a key factor in the design of TV Ears headphones. They are often lightweight and feature cushioned ear pads, allowing for extended wear without discomfort. This is especially important for users who may spend hours watching their favorite series or movies.

Another notable technology found in some TV Ears models is the ability to connect to multiple devices, enabling users to switch easily between their television, computer, or other audio sources. This versatility makes them suitable for various media consumption scenarios.

Battery life is also a consideration for many users, and TV Ears headphones typically offer long-lasting performance, with some models featuring rechargeable batteries that can provide several hours of use on a single charge.

Overall, TV Ears headphones are a thoughtful solution for those who want to enjoy television without distractions or difficulties related to hearing. With their combination of wireless technology, sound enhancement features, comfort, and user-friendly design, they offer an exceptional audio experience that caters to a wide range of viewers. For anyone seeking to improve their TV watching experience, these headphones are undoubtedly worth considering.
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