another. Some televisions have to be manually switched from the “Variable” audio setting to the “Fixed” audio setting by using your TV menu. Not all TVs have the ability to switch from a variable to a fixed audio out (consult your television manual or manufacturer). When the TV is set to a “Variable” audio out setting, the volume of the TV Ears headset will be the same volume as the TV.
4. Why do I hear a television station when I’m watching a DVD/video?
When the audio cord is plugged into the analog (RCA) audio out port of a cable or satellite box AND an analog (RCA) audio out port of a DVD player or VCR, you must turn off whichever device is not in use. Turn off the cable/satellite box when watching a DVD or video. Turn off the DVD/VCR player when watching TV.
5. How do I charge the headset?
Turn the headset off and gently place into the charging cradle of the transmitter. Be sure the charging light on the front of the transmitter illuminates. See Step 3 of Installation.
6. How do I know the headset is charging?
The charging light will be green when the headset is placed in the front charging cradle of the transmitter and red if the headset is placed in the
7. Will the lights change colors once the headset is fully charged?
No, the charging light will remain a constant color as long as a headset is placed in the charging cradle. We recommend keeping the headset in the charging cradle when not in use, for safekeeping.
8. Why is the charging light off?
A headset must be in the charging cradle of the transmitter in order for the charging light to illuminate. Once the headset is removed from the transmitter, the charging light will no longer be illuminated. If the charging light does not illuminate when the headset is in either charging cradle, pick up the headset and replace it in the charging cradle (it should rock into place). Ensure the transmitter is receiving power. Check that the charging posts in the cradle are positioned straight up.
9. Can I over charge the headset/battery?
No, the battery will not over charge if left in the charging cradle of the transmitter. We recommend storing the headset in the charging cradle of the transmitter for safekeeping and to ensure that the headset is always charged and ready for use.
10. What is the lifetime of the batteries?
The rechargeable battery is designed to last between
11. How do I get a new battery or ear tips?
TV Ears Replacement batteries and TV Ears Tips are sold through TV Ears representatives.
•Online: www.tvears.com
•Call Customer Service:
•US Corporate Office Toll Free:
Monday – Friday 7AM – 4PM PST
•Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the dealer to confirm the desired item is in stock.
12. Will TV Ears work in movie theaters and play houses?
Yes, the Original Plus TV Ears systems operate at 95kHz, which is compatible with many movies and play houses. TV Ears does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility.
13. Why is my Original Plus system hooked up but still not working?
Make sure that all the cords are plugged in completely. Check that the red plug of the power stacker cord is plugged into the transmitter and the black plug is plugged into the power stacker.
14. What does 95kHz mean?
95kHz is the frequency of the infrared signal that is sent by the transmitter to the headset. Infrared signals are invisible light signals and are not disturbed by electrical storms.
For additional technical questions, consult our troubleshooting guide on the next page.
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