Troubleshooting
Refer to the table below for solving minor installation and operation issues. If any abnormal situations occur that are not listed in table below, please call technical support at
Symptom | Possible Cause | Remedy | |
|
|
| |
No LED display on | Missing battery | Charge battery up to 12 hours | |
the front panel |
|
| |
Battery defect | Call technical support for | ||
| |||
|
| service | |
| The power cord is | Ensure that power cord is | |
| disconnected | plugged in to outlet | |
|
|
| |
Alarm buzzer | Overload of the UPS | Call technical support for | |
beeps |
| service | |
continuously |
|
| |
|
|
| |
During a loss of | Overload of the UPS | Call technical support for | |
power, the backup |
| service | |
time is reduced. | Battery voltage is too low | Charge battery up to 12 hours | |
|
|
| |
| Improper operation of | Call technical support for | |
| battery | service | |
|
|
| |
Communication | Software is not installed | Check the software settings | |
lost between UPS | properly |
| |
and computer | Cable is not properly | Check that USB cable is firmly | |
| connected | connected to the computer | |
|
|
|
*The internal batteries are not
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