If... | Try this... |
Motion detection is | • Make sure the sensitivity setting is not turned OFF. (Set |
not working | sensitivity through the Advanced tab.) |
| • Adjust the sensitivity of the motion sensor. (Set |
| sensitivity through the Advanced tab.) |
| • In motion detection mode, a moving object within the |
| camera viewing angle is necessary to trigger the motion |
| sensor for recording. |
| • Make sure the system date and time have been |
| correctly set. |
Bright white spots | The camera’s infrared LEDs produce invisible light that |
appear at nighttime | reflects off surfaces such as glass. Install the camera on |
| the other side of windows or place the lens flush against |
| the surface to improve the night vision. |
| Please check the environment rating (Ingress) of |
| the camera(s) before installing outdoors. |
Memory card error | Make sure the memory card is correctly inserted and |
| formatted. |
| Please backup the data before formatting. This |
| Format function will erase all data on the memory |
| card. |
Wrong date and | • Make sure you’ve selected the correct time zone. |
time are shown | Unexpected date and time can result in an incorrect |
| recording schedule. (See page 25) |
| • Confirm the system date/time of the mobile device to |
| ensure correct operation. |
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