Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion | |
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The charge LED won't illuminate | • Make sure the AC adapter is plugged into the cradle and wall outlet. | |
when the handset is placed in | • Make sure the handset is properly seated in the cradle. | |
the cradle. | • Make sure the charging contacts on the handset and charger are clean. | |
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The audio sounds weak and/or | • Move the handset and/or base away from metal objects or appliances and try again. | |
• Press delete/channel in the Talk mode to help eliminate background noise. | ||
scratchy. | ||
• Make sure that the handset is not too far from the base. | ||
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| • Check both ends of the telephone line cord. | |
| • Make sure the AC adapter is plugged into the base and wall outlet. | |
Can't make or receive calls. | • Disconnect the AC adapter for a few minutes. Then reconnect it. | |
| • Make sure that the handset is not too far from the base. | |
| • Check the dialing mode used by your telephone company. | |
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During power failure, can't make | • Make sure to use corded handset to make or receive a call. | |
or receive a call. | • Make sure that TEL line cord is connected firmly. | |
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| • The battery pack may be weak. Charge the battery for | |
The handset doesn't ring or | • The handset may be too far from the base unit. | |
• Place the base unit away from appliances or metal objects. | ||
receive a intercom page. | ||
• Check the battery pack to ensure there is a secure connection. | ||
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| • Make sure ringer volume isn’t set to turned “off.” | |
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