Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm, CST. Phone support is closed on holidays.)

 

Symptom

Suggestion

 

 

 

 

 

 

The charge LED won't illuminate

• Make sure the AC adapter is plugged into the charger and wall outlet.

 

 

when the handset is placed in

• Make sure the handset is properly seated in the cradle.

 

 

the cradle.

• Make sure the charging contacts on the handset are clean.

 

 

 

 

 

 

The audio sounds weak.

• Move the handset and/or base away from metal objects or appliances and try again.

 

 

• Make sure that you are not too far from the base.

 

 

 

 

 

 

 

 

 

 

• Make sure that you are not too far from the base.

 

 

 

• Make sure the line is not in use. If call is already using a line, you cannot use that line to make

 

 

 

another outside call.

 

 

Can't make or receive calls.

• Check both ends of the base telephone line cord.

 

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

 

 

 

 

 

• Disconnect the AC adapter for a few minutes, and then reconnect it.

 

 

 

De-register the handset (see “De-register the Handset” on page 29) and register the handset

 

 

 

(see “Register the Handset” on page 17).

 

 

 

 

 

 

 

• Make sure that you are not too far from the base.

 

 

The handset doesn't ring or

• Charge the batteries in the handset for 15-20 hours by placing the handset on charging cradle.

 

 

receive a page.

De-register the handset (see “De-register the Handset” on page 29) and register the handset

 

 

 

(see “Register the Handset” on page 17).

 

 

 

 

 

 

During power failure, can't make

• Make sure to use corded base handset to make or receive a call.

 

 

or receive a call.

• Make sure that TEL line cord is connected firmly.

 

 

 

 

 

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T R O U B L E S H O O T I N G [ 8 0 ]

T R O U B L E S H O O T I N G

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Uniden DCT7488 owner manual Troubleshooting, Symptom Suggestion