Troubleshooting, Common Issues | Uniden DECT2015+1, DECT2015+2

Troubleshooting

Troubleshooting

Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please visit www.uniden.com.au for Australian models and www.uniden.co.nz for New Zealand models for customer support.

	When you have this	Try...
	problem...	Try...
	problem...

	The charge LED won’t	• Checking the AC adapter connection (see page 8).
	illuminate when the handset	• Checking the AC adapter connection (see page 8).
	illuminate when the handset	• Re-seating the handset in the cradle.
	is placed in the cradle.	• Re-seating the handset in the cradle.
	is placed in the cradle.

		• Checking the telephone cord connection. If Check TEL Line appears on the
	No handsets can make or	handset display, the telephone cord may not be connected correctly (see page
	No handsets can make or	10).
	receive calls.	10).
	receive calls.	• Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see

		page 8).

	A single handset can’t make	• Moving the handset closer to the base.
	or receive calls (but other	• Moving the handset closer to the base.
	or receive calls (but other	• Resetting the handset (see page 51).
	handsets can).	• Resetting the handset (see page 51).
	handsets can).

	A handset can make calls,
	but it doesn’t ring or receive	• Making sure the ringer isn’t turned off (see page 36).
	a page.

		• Checking the battery pack connection (see page 7).
	A handset is not working.	• Charging the battery for 15-20 hours.
		• Resetting the handset (see page 51).

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Uniden DECT2015+1, DECT2015+2 manual Troubleshooting, Common Issues, When you have this Try Problem

Contents

DECT2015 DECT2015+1 DECT2015+2 Table of Contents Using Your Phone Using Caller ID, Call Waiting, and Redial ListsAdjusting the Ringer, Earpiece Speaker Volume Finding a Lost Handset Using Hold, Conference and Transfer Troubleshooting PrecautionsIndex Warranty Welcome Installing the Phone Choosing the Best Location Installing the Battery RED Black Connecting the AC adapter To the baseTo the charging cradle for multi-handset packs only Charging the Handset Connecting to the Phone Line TEL Line appears Testing the Connection NOW YOU are Ready to USE Your Phone Adding accessory handsets Registering accessory handsetsExpanding Your Phone Using Multiple Bases Registering the handset to another base Selecting the base Features Getting to Know Your New Phone Terminology Used in this Manual Manual Conventions Parts of the Handset New message LED Parts of the Base Charge LED Using the Interface Reading the DisplayStandby During a call Using the Four-way Function Key Using the Handset Menu Entering Text from Your Handset Basic Setup Setting the TimeActivating Personal Ring Insert Activating the Key Touch ToneName Tag Setting Up the Phonebook Creating Phonebook Entries Finding a Phonebook Entry Editing an Existing Phonebook Entry Storing Caller ID or Redial Numbers in the Phonebook Deleting a Single Phonebook Entry Deleting all Phonebook Entries Copying Phonebook Entries to Another Handset Customizing Your Handsets Changing the Handset BannerSelecting a Ring Tone Activating AutoTalk Activating Any Key Answer Using Your Phone From a cordless handset From a handset speakerphoneMaking Call Switching to the Handset Speakerphone During a Call Making a Call from the PhonebookChain dialing from the phonebook Using Caller ID, Call Waiting, and Redial Lists Using the Caller ID ListMaking a Call from a Caller ID Record Using Call Waiting Deleting Caller ID NumbersFor Australian Model For New Zealand Model Redialing a Number Deleting a Redial Record Adjusting the Ringer, Earpiece and Speaker Volume Adjusting the Ringer VolumeAdjusting the Earpiece Volume Adjusting the Speaker Volume Adjusting the Audio Tone Finding a Lost Handset Using Hold, Conference and Transfer Placing a Call on HoldConferencing Transferring a Call Answering a transferred call Using Special Features Privacy ModeUsing the Intercom Making an intercom Muting the Microphone Answering an intercom Using a Voice Mail Service Programming one-touch voice mail access Resetting the voice message waiting indicator Wall Mounting the Base Wall plate Removing the wall-mount bracket Wall plate To AC outlet Maintenance SpecificationsBattery Information Battery life Power Failures Low battery alertCleaning the charging contacts Battery replacement and handling Troubleshooting Common IssuesWhen you have this Try Problem Troubleshooting Weak or Hard to Hear Audio Noise or Static on the Line Resetting the Handset Installing a telephone line filter or DSL filter Resetting the Handset Without the Base Changing the Line Mode for Multiple Extensions Traveling Out of Range Liquid Damage Handset Base Precautions Rechargeable Nickel-cadmium Battery WarningImportant Safety Instructions Index Handset Redial Memo One Year Limited Warranty Uniden DECT2015, DECT2015+1 & DECT2015+2 Uniden Australia Pty Limited/Uniden New Zealand Limited