Cisco Systems Cisco uBR10012 manual Troubleshooting the Hhge Installation

Chapter 4 Troubleshooting the Installation

Troubleshooting the HHGE Installation

Step 3 For all fiber optic connections, verify that the connections are clean. See Cleaning and Checking the Bulkhead Optical Connectors and Cleaning and Inspecting the Fiber Optic Connections at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/ub_oc48.pdf

Note Refer to the FRU documentation for the different cards at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/index.htm

Troubleshooting the HHGE Installation

To troubleshoot the HHGE installation, follow the instructions in Table 4-2. Refer to Figure 1-25for the port LED layout on the line card faceplate. The FAIL LED indicates line card status only.

Table 4-2	Line Card Installation Troubleshooting
Symptom		Possible Cause		Corrective Action
Error message appears on the console		1.	HHGE card is inserted in slot 1 or	1.	Remove the HHGE from the illegal slot
every time the line card requests an			slot 2.		and place the card in any of the following
image download. The error message					slots:
is echoed and the PRE2 will not load				•	3/0/0 or 3/1/0
the line card image.
				•	4/0/0 or 4/1/0.
The PRE2 software shuts down the		1.	HHGE card is inserted in slot 1 or	1.	Remove the line card from the illegal slot
card. The reset line is asserted and the			slot 2, subslot 1.		and place it in slot 3 or slot 4.
running configuration is updated				2.	Use the no hardware module shut
with this slot in the shutdown state.
					command to reset the slot
					no hardware 2/0/0 shut
Power entry modules (PEMs), fans,		1.	Disconnected power cord.	1.	Check that all power cords are properly
and other line cards do not operate					connected to both the Cisco uBR10012
					system and at the power connection end.
		2.	Power switch is in the Off	2.	Set the PEM power switches to the On
			position.		position.
The yellow FAIL LED does not light		1.	The line card is not properly	1.	Be sure the ejector levers are fully closed
during portions of the POST			seated.		and that the captive screws have been
					tightened.
		2.	Bad line card slot or backplane	2. Remove the line card and install it in
			connector.		another chassis slot.

	Cisco uBR10012 Universal Broadband Router Hardware Installation Guide
OL-18259-01		4-13