Uniden DECT 1811 manual Troubleshooting, Trouble Shooting

TROUBLESHOOTING YOUR NEW PHONE

TROUBLE SHOOTING

If your phone is not performing to your expectations, please try these simple steps first before calling Uniden customer service.

PROBLEM		SUGGESTION
The charge light	●	Make sure the AC adaptor is plugged into the base and
		wall outlet.
won’t come on
	●	Make sure the handset is sitting correctly
when the handset
		in the base.
is placed on
	●	Make sure the charging contacts on the handset and base
the base.
		are clean.
	●	Move the handset and/or base to a different location away
		from metal objects or appliances and try again.
The audio sounds	●	The handset rechargeable Ni-MH battery may need to be
		charged.
weak and/or
	●	You may be out of normal operating range. Move closer to
scratchy.
		the base unit.
	●	Move the base unit so that it is centrally located in your
		residence or office and not near appliances.
	●	Check both ends of the base telephone line cord are
		firmly pushed in until they click.
Can’t make or	●	Make sure the AC adaptor is plugged into the base and
		wall outlet.
receive calls.
	●	Disconnect the AC adaptor for a few minutes, then
		reconnect it.
	●	Place the handset back on the base unit for a few seconds.
	●	The Ni-MH battery pack may be weak. Charge the battery
		for 14 hours.
	●	The handset may be too far away from the base. Place the
The handset		base away from appliances or metal objects.
	●	Place the handset back on the base unit for a few seconds.
doesn’t ring or
	●	You may have exceeded the Ringer Equivalence Number
receive a page.
		(REN) limit of how many phones can be connected to the
		same line. The REN total of all devices (printed on the label
		on the bottom of each unit) should not exceed three (3).
		Disconnect the appropriate units to lower the REN total.
	●	Check the Ni-MH battery connection inside the battery
No power on		compartment on the handset.
handset unit	●	The handset rechargeable Ni-MH battery pack may need
		to be charged.

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