Troubleshooting | Uniden EXAI978 Series specs

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom	Suggestion

The charge/in use LED won't	• Make sure the AC adapter is plugged into the base and wall outlet.
illuminate when the handset	• Make sure the handset is properly seated on the base.
is placed in the base.	• Make sure the charging contacts on the handset are clean.

The audio sounds weak and/or	• Move the handset and/or base to a different location away from metal objects or
scratchy.	appliances and try again.
	• Press the delete/channel key to help eliminate background noise.
	• Make sure that you are not too far from the base.

Can't make or receive calls.	• Check both ends of the base telephone line cord.
	• Make sure the AC adapter is plugged into the base and wall outlet.
	• Disconnect the AC adapter for a few minutes, then reconnect it.
	• Change the digital security code (see page 56).
	• Make sure that you are not too far from the base.

The handset doesn't ring or	• The battery pack may be weak. Charge the battery for 15-20 hours.
receive a page.	• The handset may be too far away from the base unit.
	• Place the base unit away from appliances or metal objects.
	• Change the digital security code (see page 56).
	• Check the battery pack to insure there is a secure connection.
	• Make sure ringer volume isn’t set to turned off.

Severe noise interference.	• Keep the handset away from microwave ovens, computers, remote control toys,
	wireless microphones, alarm systems, intercoms, room monitors, fluorescent
	lights, electrical appliances, other cordless telephones and other devices that use
	electricity.
	• Move to another location or turn off the source of interference.

[ 58 ] A D D I T I O N A L I N F O R M AT I O N

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Uniden EXAI978 Series manual Troubleshooting, Symptom Suggestion Charge/in use LED wont

Contents

Page Page Quick Paso Conexión a la línea telefónica Contents Welcome Features Itad Controls and Functions N T R O L S a N D F U N C T I O N S O N T R O L S a N D F U N C T I O N S Choose the best location Setting up the PhoneDo the following steps Install the rechargeable battery pack into the handset Getting Started Low battery alert Cleaning the battery charging contacts Connect the base unit For assistance Modular Mounting the Base Unit on a Wall Standard wall plate mounting Direct wall mounting Setting Menu Display Options Caller ID options Choosing the dialing mode Setting the language Making and Receiving Calls Handset On Base Handset Off Base Earpiece volume Adjusting the Handset Ringer and Earpiece VolumeHandset ringer tone and volume Temporarily Mute Ringer Traveling Out-of-Range Tone Dialing Switch OverRedial Called your bank Find Handset Selecting a Different ChannelFlash and Call Waiting Storing Phone Numbers and Names in Memory Dial Memory Dialing E M O R Y D I a L I N G Steps for Entering Names and Special Characters If you make a mistake while entering a name Memory dialing from Standby Mode Making Calls with Memory Dialing Memory dialing from Talk Mode Chain Dialing Editing a Stored Name and/or Phone Number Replace Memory? Yes Memory01 Stored Movies Erasing a Stored Name and Phone Number Press the select or delete/channel key Storing and Editing the RocketDial RocketDialMaking Calls with the RocketDial Deleting the RocketDial When the Telephone Rings Caller ID and Cidcw Caller ID on Call Waiting Viewing the Caller ID Message List Press the caller id/menu key Deleting a Caller ID message When the pointer is at NoDeleting Information from the Caller ID List Deleting all Caller ID names/numbers When the pointer is at Yes Long Distance calls and Area Code Setting/Cancellation Using the Caller ID ListCalling a party from the Caller ID list Storing Caller ID messages in Memory dialing Press caller id/menu Integrated Telephone Answering Device Turning the Answering System On/Off Setting Up Your Answering System Answering system settings Setting the Time Volume/select Setting a Personal Security Code PIN Setting the Ring Time Announce only feature Selecting the Message Record Time Setting the Message Alert tone Preset message Setting Your Outgoing Message GreetingSelecting the Language Setting the Base Ringer Volume Choosing between the two outgoing messages Adjusting the Speaker Volume Level Using Your Answering SystemTemporarily Mute the Base Ringer Playing your messages Repeating a message Skipping a message When you press Deleting a message Voice memo Recording a conversation Remote access away from home Command Function Turn on the answering system remotely Changing the Digital Security Code Installing the BeltclipHeadset Installation To attach the beltclip Battery replacement and handling MaintenancePower Failure Troubleshooting Symptom Suggestion Charge/in use LED wont Symptom Suggestion Liquid Damage Case Action General Information Battery InformationAC Adapter Information Precautions Before you read anything else, please observe the following Installation Considerations Terminal Equipment Radio Equipment Index G, H, I, J, K, L Memo Memo Memo Remote Operation Card Remote Operation Card Task Key At Uniden, we´ll take care of you