Solving Problems
If you have any trouble with your phone, try these simple steps first. If you still have a question, call our Customer Care Line listed on the front cover.
If… | Try… | |
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No handsets can make | - Checking the telephone cord connection. | |
or receive calls. | - Disconnecting the base AC adapter. Wait a few | |
minutes, then reconnect it. | ||
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One handset can’t | - Moving the handset closer to the base. | |
make or receive calls. | - Resetting the handset. | |
A handset can make | - Making sure the ringer is turned on. | |
calls, but it won’t ring. | - Making sure Do Not Disturb is turned off. | |
A handset's display | - Charging the battery for | |
won't turn on. | - Checking the battery pack connection. | |
A handset is not | - Checking the battery pack connection. | |
- Charging the battery for | ||
working. | ||
- Resetting the handset. | ||
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A handset says | - Moving the handset closer to the base. | |
- Seeing if another handset has Privacy Mode on. | ||
Unavailable. | ||
- Making sure the base is plugged in. | ||
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| - Letting incoming calls ring at least twice before | |
No handsets will | answering. | |
display any Caller ID | - Seeing if the call was placed through a switchboard. | |
information. | - Checking with your telephone service provider to | |
| make sure your Caller ID service is active. | |
Caller ID displays | - You may have to change the line mode. Contact | |
briefly and then clears. | customer service for more information. | |
Caller ID displays, but | - Making sure TTS | |
I can't hear the CID | - Increasing the ringer volume so the CID | |
announcements. | announcements are louder. | |
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I can’t transfer calls. | - Resetting all the handsets. | |
I can’t get two | - Making sure both handsets are registered to this | |
handsets to talk to the | base. | |
caller. | - Making sure a handset is not in Privacy Mode. | |
The phone keeps | - You may have to change the line mode. Contact | |
ringing when I answer | ||
on an extension. | customer service for more information. | |
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The voice message | - Checking the Voice Mail Tone. If it's set to Off, try | |
icon never shows up. | turning it on, and vice versa (see page 17). | |
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